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While the expansion of sales utilizing the web is becoming widespread, we cannot stop inquiries by phone. To maintain the telephone support, we are likely facing many challenges such as securing personnel, training new employees, providing 24-hour support, storing records, and eliminating nuisance calls. In this seminar, we will discuss solutions for automating telephone response operations using an AI operator (the natural conversation robot commubo), as well as recording call content and storing it digitally. ◇Lecture Program 1. Tips for improving efficiency and conversion rates in telephone operations Hiroshi Nozawa, President and CEO While increasing conversion rates from the web has become common, improving efficiency and conversion rates in telephone reception remains a challenge. We will explain ideas for making telephone reception more effective. 2. Visualization of reception using voice automated response AI (Introduction to telephone AI automation features) Koichi Kondo The company’s main phone line is handled casually in many businesses. We will explain what becomes visible by automating the reception using AI technology and visualizing the content being received. Target Audience: CEOs, CMOs, Corporate Planning, Information Systems, Owners of clinics and stores Cost: Free