シーイーシーカスタマサービス List of Products and Services

PerfecTwin ERP Edition is a solution specialized for ERP that enables test validation using actual transaction data. This tool is an automated testing tool optimized and designed to assist in the migration from SAP ECC (SAP ERP Central Component) to SAP S/4HANA, achieving validation that reflects the actual business processes of the ERP. The PerfecTwin ERP Edition aims to improve the efficiency of testing during the migration process and reduce risks. It is particularly effective for brownfield approach migrations from SAP ECC to SAP S/4HANA, automating comparative testing between the old and new systems and supporting efficient operations.

• ERP Package

iGrafx is a specialized solution for visualizing business processes that supports business improvement activities across a wide range of fields, including digital transformation (DX) and internal controls. iGrafx supports the requirements of various standard corporate process methodologies in each field, manages and shares critical business process knowledge, and aids in the promotion of continuous improvement. It provides powerful functionalities linked to key methodologies such as Six Sigma, Lean, Sarbanes-Oxley, ISO, BPM (Business Process Management), and BPA (Business Process Analysis).

• Other core systems
• Other information systems

Syncsort is developed based on the design philosophy of "minimizing system load while increasing processing speed." Its high speed is self-evident, effectively utilizing system resources and improving throughput.

• EAI/ETL/WEB application server

"Test Ace" is a solution that anonymizes personal information contained in real data extracted from databases, allowing for the quick and effortless generation of high-quality test data. Not only does it convert to arbitrary strings, but by utilizing a wealth of pre-registered pseudodata such as names, addresses, and phone numbers, as well as various data processing rules, it enables the anonymization of personal information while also ensuring the generation of high-quality test data that maintains consistency between tables.

• Other information systems

MaLionCloud is a cloud service that supports the operational management of client PCs that can connect to the internet, regardless of whether they are used in-house or for telework. It leverages the benefits of cloud services, such as no server installation costs and reduced operational burdens, while providing functionality equivalent to the on-premises version "MaLion," allowing for relatively easy initiation of PC log management and IT asset management. The PCs to be managed are compatible not only with Windows but also with Mac (MACKINTOSH).

• Other security
• Other operation management software

MaLion is a client PC operation management tool that can be started from scratch, supporting comprehensive measures against information leaks and IT asset management for Windows and Mac devices. With optional additions, it can also support the management of smartphones and tablets (MDM). It is compatible not only with Windows PCs but also with Macintosh PCs. *Supported OS is Mac OS X v10.5 (Japanese version) and later.

• Other operation management software
• Other security

The "Live Transaction Comparison Verification Service" by PerfecTwin supports reliable system renewal testing by reproducing transactions that occurred in the production system (AS-IS) in the new system (TO-BE) and comparing the results in real-time. It captures the same inputs as the production system at the protocol level and automatically reproduces them in the new system.

• Other core systems

We provide functionality for creating test data necessary for each test phase of mainframe development. By data masking or scrambling fields containing personal or confidential information from production data, it becomes usable for testing. By extracting and processing the required number of data points that meet specific conditions, we can create data that is more faithful to the production environment, thereby improving development efficiency, enhancing the reliability of the tests themselves, and preventing the leakage of personal information.

• Other core systems

Spool management (OUTLIST), job execution monitoring, console simulation, log search, APS printer operation, and various other functions enhance the productivity of all TSS users, including developers, operators, and others.

• Other core systems

This is a utility for comparing/validating files on a mainframe. It detects differences regardless of the attributes of the input files. It has excellent reporting capabilities, making it suitable as an auditing tool, and can also be effectively used for comparing and validating patches, data, and creating program modification histories.

• Other core systems

By utilizing ROBOWARE, you can recognize what is displayed on the window screen of the running application, allowing you to reliably input keys or operate the mouse on the desired application window. Even without keyboard or mouse input, you can control the desired information by reading the memory of the application running directly on the PC while checking computer resources such as screen display.

• Other information systems
• Other operation management software

Progress Corticon is a rule engine-based reasoning AI that automates advanced decision-making processes faced by businesses without the need for coding. Since it is usually difficult to automate areas that have traditionally required human judgment using standard RPA tools alone, a simple mechanism is needed to register the rules that serve as the basis for decision-making and to allow for easy modifications. In such situations, Progress Corticon, as a reasoning AI, becomes very effective by providing a system that allows for intuitive and straightforward registration of rules, rather than just a simple table registration at the level of spreadsheet software, capturing human judgment as accurately and clearly as possible.

• EAI/ETL/WEB application server
• Other core systems

Precisely Connect (formerly Syncsort DMExpress) is a tool used worldwide for the fast extraction, processing, transformation, and loading of large amounts of data, such as databases, while utilizing minimal resources. It employs patented efficiency algorithms, advanced parallel processing techniques, dynamic optimization processes tailored to system conditions (such as memory and disk capacity), and optimal I/O methods that maximize the performance of I/O devices, enabling high-speed processing with limited resources.

• EAI/ETL/WEB application server

DataSpider Servista is a data integration tool (EAI software) that freely connects various data and applications from different systems using a rich set of adapters. No specialized skills or knowledge are required for data integration tasks for each system! You can connect each system with drag and drop. Development can be done easily without programming, and with robust automation features, it enables improved productivity and efficiency in operations.

• EAI/ETL/WEB application server

DataMagic is a data transformation tool that allows you to easily and cost-effectively extract data from various file formats and databases, perform code conversion and processing, and output the results to files or databases, solving various challenges related to data processing and code conversion in systems.

• EAI/ETL/WEB application server

HULFT-WebConnect is a secure and reliable file transfer service that can be easily started via the internet. *It is a prerequisite that HULFT is implemented on either the sending or receiving side to use this service.

• EAI/ETL/WEB application server
• Other information systems

HULFT-HUB is an integrated operational platform designed to build and operate a file transfer system centered around HULFT more efficiently. It addresses operational challenges that cannot be solved by HULFT alone. The "HULFT-HUB," which allows for centralized management of data transfer operations, integrates the management of "HULFT," visualizing the configuration, operational status, settings, and transfers of HULFT scattered across the system. This rational configuration generates various benefits and aids in operations.

• EAI/ETL/WEB application server
• Other information systems

HULFT Square, a cloud-based data integration platform developed as an iPaaS, leverages years of expertise and characteristics cultivated through HULFT, which allows for secure file transfers, and DataSpider Servista for data integration, making it a unified, cloud-native, fully managed service with significant strengths. It centralizes the data integration processes that were previously distributed across multiple on-premises environments and various cloud SaaS applications, enabling the management of diverse types and volumes of data spread across on-premises and multi-cloud environments. This facilitates the necessary business collaborations and data processing required for business operations. With this iPaaS, data management and integration operations become simpler, and the utilization and visualization of data are enhanced, paving the way for new business developments that promote digital transformation (DX).

• EAI/ETL/WEB application server
• Other information systems

HULFT is a best-selling file transfer and data integration software that fully supports multiple platforms (from mainframes to mid-range systems, off-the-shelf computers, UNIX, Linux, and Windows) and different character encodings, without the need to be aware of differences in manufacturers or operating systems.

• Other information systems
• Other operation management software
• Other core systems

We would like to introduce a case study of our nearshore verification achievements, specifically in "embedded software verification." Company C faced challenges with a high number of undetected defects in tests conducted by their development team, leading to increased workload for the development staff. They sought to alleviate this burden by introducing third-party verification. This significantly reduced the testing workload for the development team and also contributed to lowering the management burden on the development side. [Challenges and Requests] - There were many undetected defects in tests conducted by the development team, and the workload for the development staff was high, so they wanted to reduce this burden by introducing third-party verification. - They aimed to streamline the development and testing processes to improve efficiency and reduce overall costs. - There were concerns about the safety of confidential information leakage and potential damage or costs associated with transporting equipment, leading to unease about offshore solutions. *For more details, please download the PDF or feel free to contact us.*

• Other contract services

We would like to introduce a case study of our nearshore verification achievements, specifically regarding "Website Verification." Company B faced challenges due to a lack of irregular testing and variations in testing. They wanted to conduct tests but found it difficult to secure the necessary man-hours and lacked the know-how. Through third-party verification, we contributed to improving product quality by conducting tests from perspectives that the development team had overlooked and providing feedback on the trends of defects to the customer. [Challenges and Requests] - Due to a lack of irregular testing and variations in testing, they want to conduct tests but find it difficult to secure the necessary man-hours and lack the know-how. - They want to supplement perspectives that are often overlooked by the development team through third-party verification. - They want to build a continuous quality assurance system while keeping costs down. *For more details, please download the PDF or feel free to contact us.

• Other contract services

We would like to introduce a case study of our nearshore verification achievements: "Mobile Application Verification." Company A faced challenges due to missed defects in tests conducted by developers themselves and variations in test accuracy depending on the tester. They aimed to improve defect detection rates and stabilize test quality through third-party verification. By absorbing the fluctuations in the verification system scale due to the expansion or contraction of development size at our nearshore location, we were able to reduce the excess and shortage of man-hours. [Challenges and Requests] - Due to missed defects in tests conducted by developers and variations in test accuracy depending on the tester, we want to improve defect detection rates and stabilize test quality through third-party verification. - We want to streamline the testing process and man-hours to reduce testing costs. - We want to systematize the processes and know-how for enhancing product quality. *For more details, please download the PDF or feel free to contact us.

• Other contract services

By introducing our quality support "Nearshore Service," we will also achieve the streamlining of your work processes and the systematization of product quality maintenance. Do you have concerns such as wanting to reduce costs in your product development, wanting to conduct tests in-house but lacking personnel, environment, or know-how, or feeling uneasy about outsourcing to offshore (overseas) services? Our services can solve those concerns. 【Features】 ■ Low cost ■ High performance ■ High-density communication ■ High security ■ Flexible response in emergencies *For more details, please download the PDF or feel free to contact us.

• Other contract services

We offer a quality support "Third-Party Verification Service." With the motto of "Providing products that satisfy our users," our experienced engineers check usability and functionality from the user's perspective. If you are facing issues with testing or quality evaluation, please consult with us, as we can provide one-stop support from upstream to downstream processes. 【Service Details (Partial)】 ■ Document Verification (Upstream Process: Quality Enhancement Support) - Fixing defects at the upstream stage to reduce rework in later processes. ■ Usability Verification (Downstream Process: Verification Support from the User's Perspective) - Thoroughly verifying usability and functionality to enhance customer satisfaction. *For more details, please download the PDF or feel free to contact us.

• Contract Inspection

We would like to introduce our case studies of "Prizantor" implementation. We have examples of data migration, online training, personnel dispatch, and annual support provided to manufacturing companies, as well as server implementation, construction, and annual support provided to IT-related companies. You can check the details through the related links. We have introduced multiple cases, so please take a look. 【Partial Case Studies of Prizantor Implementation】 ■ Manufacturing: Personnel dispatch, data migration, online training, annual support ■ Manufacturing: Script development, annual support ■ Manufacturing: Add-in feature development, annual support ■ Manufacturing: On-site training, data migration, report output ■ IT-related: Server implementation, construction, annual support *For more details, please download the PDF or feel free to contact us.

• Database

We would like to introduce a case where "Plizanter" was adopted for attendance management and other purposes in the nursing care welfare sector operated by Tailing Co., Ltd. At the company, most documents related to applications, reports, and attendance were managed on paper. Currently, by using our product for digitization, paper-based operations have been eliminated, and by integrating with Slack, information sharing has become smooth and speedy. 【Case Overview】 ■Challenges - The checking process was very labor-intensive, and we were considering whether digitization could make things easier for employees. ■Results - It has become possible to search for past information, and information that could not be found before due to paper storage can now be easily retrieved. *For more details, please download the PDF or feel free to contact us.

• Database

"Prizant" is a "domestic open-source web database" created to facilitate various communications and management. It is a suitable service for communication and data sharing not only within the organization but also with external partners. Additionally, it serves as an appropriate system for transitioning from aging existing systems or discontinued services. 【Features】 ■ As a no-code/low-code development platform, it enables easy in-house app development. ■ It allows for app development in-house while receiving development support. ■ It has powerful extensibility, including unique SQL execution and server scripts, enabling the resolution of various business challenges and the realization of operational efficiency. *For more details, please download the PDF or feel free to contact us.

• Database

The "Microsoft 365 Account Management Service" will handle the creation and deletion of Microsoft 365 accounts associated with the onboarding and offboarding of employees and external personnel, as well as changes to affiliation information and access permissions due to personnel transfers. By entrusting the entire process from task acceptance to execution, confirmation, and reporting to our experienced company, we can propose effective cost performance improvements without impacting the continuity and quality of your business. We kindly ask you to consider reviewing your operations and optimizing your resources at this opportunity. 【Features】 ■ Supports bulk processing ■ Accommodates diverse attribute information settings ■ Supports regular information output for Microsoft 365 (optional) ■ Capable of hybrid support *For more details, please download the PDF or feel free to contact us.

• Internal Control and Operational Management

Our "On-site Support SE Assistance (SES)" provides support to customers facing urgent issues such as enhancing security, streamlining administrative tasks, and considering cloud services. For example, if you are considering whether to upgrade your company's computers to the latest Windows, we will assign a SE familiar with Windows to your account. We will take responsibility for everything from selecting the computers to creating the master image, kitting, deployment, and providing help desk support for inquiries. Additionally, we will flexibly respond to your concerns and needs, such as standardizing and visualizing routine tasks, so please feel free to consult with us. 【Features】 - Always conscious of what the best course of action is from the customer's perspective. - Adaptable to requests that were not initially planned. - Continuously striving for standardization and regularization, making efforts to minimize reliance on individuals. *For more details, please download the PDF or feel free to contact us.

• Other contract services

We offer "PC Lifecycle Support (PC-LCM and Kitting Services)." Setting up a PC actually takes more time than you might expect. Therefore, for companies that want to "refresh their internal PCs" or "request the introduction and setup of PCs for new employees all at once," we handle all the complex settings and installation tasks necessary to get the PCs ready for actual business use, from model selection to implementation. 【Features】 ■ Wide range of support from a few units to large lots ■ Flexible response to work content and delivery times according to customer requests ■ Work is carried out while maintaining a high level of security and eliminating the risk of information leakage *For more details, please download the PDF or feel free to contact us.

• Other contract services

We would like to introduce a case study on the implementation of an "in-house help desk (service desk)" at a major general trading company. The company faced challenges because users who made inquiries were not well-versed in IT, leading to lengthy explanations even for simple inquiries, which prevented the information systems personnel from performing their intended tasks. By outsourcing cases that required significant response time, the workload of the information systems personnel was reduced, allowing them to focus on their core responsibilities, such as planning and proposal activities for clients. 【Case Overview】 ■ Background of Implementation - The goal was to reduce the burden on information systems personnel by outsourcing the help desk. ■ Effects of Implementation - Utilizing shared operators resulted in cost reductions. *For more details, please download the PDF or feel free to contact us.

• Other contract services

In the "Corporate Help Desk (Service Desk)," our employees, who have extensive IT knowledge and experience, will provide support for the business systems used within your company. We offer a service that ensures peace of mind for internal users while providing an environment that allows system administrators to focus on their core responsibilities and reduce management costs. Additionally, we serve as a contact point for any IT-related requests, including the internal rollout of systems you plan to implement. 【Features】 ■ Support hours can be flexibly adjusted to meet your needs, such as "weekdays, evenings, and weekends only" or "24/7." ■ Our team, well-versed in IT, can guide you in resolving a wide range of IT-related issues. ■ We cater to various needs, including individual operations, remote access, and registration tasks. *For more details, please download the PDF or feel free to contact us.

• Other contract services

We would like to introduce a case study on the implementation of a "Product/System Help Desk" for our customer companies in the manufacturing and sales industry. This company had been requesting support for product implementation and troubleshooting from their sales representatives, serving as a point of contact for general customers, stakeholders from user organizations, and secondary support for the call center. By outsourcing system support with specialized knowledge, the response to general customers and user organizations has been streamlined. [Case Overview] ■ Background of Implementation - Support for product implementation and troubleshooting has been requested from sales representatives. ■ Effects of Implementation - The call center can now separate inquiries, allowing sales to focus on their core business. *For more details, please download the PDF or feel free to contact us.

• Other contract services

We would like to introduce a case study of implementing a "Product/System Help Desk" into the ICT solution business of a system development company. The company conducts maintenance and operation of the systems it has developed, but the development SEs were spending too much time responding to inquiries, which prevented them from focusing on their primary development tasks. Therefore, they were looking for a company that could handle the reception desk. By establishing a reception desk, the SEs were freed from answering phone calls and were able to concentrate on their core development work. 【Case Overview】 ■ Background of Implementation - They wanted a 24/7 reception desk to handle severe issues such as system outages. ■ Implementation Effects - By utilizing shared operators, they were able to achieve a 24/7 reception system at a low cost. *For more details, please download the PDF or feel free to contact us.

• Other contract services

We would like to introduce a case study of a company that implemented a "Product/System Help Desk" as they began their SOC (Security Operation Center) services. The company was looking for a help desk that could provide support 24/7, 365 days a year. As a result of the implementation, they were able to delegate labor-intensive tasks such as device disconnection operations and monitoring alert notifications to operators who are strong in IT technology. 【Case Overview】 ■ Background of Implementation - The company is in the process of starting SOC services. ■ Benefits of Implementation - By utilizing the existing 24/7 help desk system, they were able to establish a help desk at a low cost. *For more details, please download the PDF or feel free to contact us.

• Other contract services

We would like to introduce a case study on the implementation of a "Product/System Help Desk" for a system integrator. The company is about to start selling security products (software) and was looking for a help desk that could operate 24/7 and handle license issuance. As a result of the implementation, they were able to establish a help desk at a low cost by utilizing the existing 24/7 help desk system. [Case Overview] ■ Background of Implementation - Looking for a help desk that can operate 24/7 and handle license issuance. ■ Implementation Effect - Security SEs can now focus on more advanced tasks such as alert analysis, analysis, and building security environments for new customers. *For more details, please download the PDF or feel free to contact us.

• Other contract services

The "Product/System Help Desk (Technical Help Desk)" is an IT operational support service that provides 24/7 support throughout the year, especially when it is difficult to respond during non-business hours such as late at night or on holidays. Our experienced SEs will assist on behalf of the customer. By complementing areas that the customer cannot handle in the operation and maintenance of products and systems, we can support users more broadly. We will respond flexibly to your requests, so please feel free to consult with us. 【Features】 ■ Flexible support from 24/7 availability to specific time slots based on your needs (such as only during nights or holidays, or only on weekdays) ■ Our employees, who are strong in IT technology, will respond as operators, enabling a wide range of IT-related support ■ Support for individual operations, remote access, registration tasks, and more *For more details, please download the PDF or feel free to contact us.

• Other contract services

We offer a "Product/System Help Desk (Technical Help Desk)" that allows your development and sales personnel to focus on their core business by entrusting us with their support needs, while providing satisfactory assistance to customers and users. Please also utilize it as a primary reception point during your personnel's telework promotion. 【Features】 ■ Wide range of user support ■ IT experts available ■ Flexible system not bound by time ■ Adaptable responses *For more details, please download the PDF or feel free to contact us.

• Other information systems

We offer a "Nearshore Service" that simultaneously addresses the challenges of reducing the cost of product testing and improving work processes and quality. By implementing this service, it is also possible to streamline your work processes and systematize the maintenance of product quality. Please feel free to contact us if you have any requests. 【Features】 ■ Low cost ■ High performance ■ High communication ■ High security ■ Flexible response in emergencies *For more details, please download the PDF or feel free to contact us.

• Other information systems

We offer a "Prizant Support Service" for customers currently using Prizant, which includes annual support, customization, integration with other systems, training, sales of our developed integration applications, and implementation. We contribute to the further effective use and efficiency of Prizant that you are using. Please feel free to contact us if you have any requests. 【Service Contents】 ■Troubleshooting ■Custom development support ■Implementation support and training ■Tool sales *For more details, please download the PDF or feel free to contact us.

• Document and Data Management