Spelldata List of Products and Services

On September 7, 2021, at 16:36 (UTC), users of Spectrum's cable TV in the Midwest United States, including Ohio, Wisconsin, and Kentucky, experienced an outage. Users utilizing the company's broadband and television services took to social media to express their frustration over the disruption. Spectrum was vague about the type of issue causing the outage. Investigations revealed the possibility of a BGP route hijacking. 【Overview】 ■ Fact-checking Spectrum's investigation ■ So, is this Dr. BGP Hijack or Mr. BGP Misconfiguration? ■ Lessons for network administrators ■ Deepening understanding of proactive efforts in BGP security *For more details, please refer to the related links. For further inquiries, feel free to contact us.

On November 8 (Monday) and 9 (Tuesday), Comcast experienced consecutive outages that affected users across the United States, causing many to go offline. The first outage occurred on Monday night in the San Francisco Bay Area. The second outage happened on Tuesday morning, primarily impacting a wide range of areas in the Midwest, Southeast, and East Coast, but its effects were widespread. The shutdown of this popular cable network, which has over 31 million broadband internet subscribers in the U.S., had a serious impact on people living in remote areas. Millions of users were unable to connect to the internet, missing their usual morning online meetings. [Overview] - Catchpoint detected the Comcast outage in real-time. - Catchpoint's endpoint observability solution revealed the impact on remote workers. - Wouldn't you like to take a peek inside the black box? *For more details, you can view the related links. Please feel free to contact us for more information.

Internet outages can catch you off guard when you're trying to implement what’s in the incident response handbook, whether you are an end user or the head of an SRE (Site Reliability Engineering) or DevOps department, all while trying to maintain your composure. For those responsible for providing reliable services to customers, typical outages include situations that should be resolved as quickly as possible, akin to a fire alarm or video call ringing. That said, we often forget what outages mean for end users. On Tuesday, November 16, 2021, for some reason, I was reminded of the feeling of having just put on mismatched shoes. **Overview** - From the end user's perspective: Google not found error - Outage of 2021 - Catchpoint observed a sharp increase in test failures - "Bugs lurking in network configuration services" - Three important lessons for any company *For more details, please refer to the related links. Feel free to contact us for more information.*

The Digital World - We work and play within it. Of course, this is different if you work in the IT department responsible for digital experiences. In that case, you will have nightmares. Here's why. [Overview] ■ Pros and Cons of SaaS-based Cloud Services 1. Start from the end user 2. Break free from siloed observability 3. Ensure today's tools do not become tomorrow's bottlenecks 4. Hold SaaS vendors accountable and build strategies to reduce costs ■ Efforts towards a new approach to SaaS Performance Management *You can view the detailed content of the blog through the related links. For more information, please feel free to contact us.

The following is an analysis of the AWS outage that occurred on December 8, 2021. Due to the outage of Amazon Web Services, major online services such as Amazon, Amazon Prime, Amazon Alexa, Venmo, Disney+, Instacart, Roku, Kindle, and several online gaming sites were disrupted, affecting millions of users. This outage occurred in the US-EAST-1 region (Northern Virginia) on December 8, 2021, and was still ongoing at the time of the blog's publication. [Overview] ■ Catchpoint quickly detected the AWS outage and issued a warning. ■ Even monitoring vendors operating on public cloud services are not immune to service impacts! *For more details, please refer to the related links. Feel free to contact us for more information.

The incident reviews continue unabated, with not just one but two analysis articles by Catchpoint experts. This month, Google Cloud faced outages across multiple products, causing many of its customers' websites, from Spotify to Priceline, to crash, bringing Google into the spotlight. Meanwhile, an article contributed by Nik Koutsoukos, CMO of Catchpoint, to DevOps.com discusses the theme of observability and why it is important. [Summary (Excerpt)] - Topics from November 2021 - Announcement of Argo for Spectrum - Finding new meaning in "Shop 'Til You Drop" during Black Friday online sales - Supporting active observability for Catchpoint MEC and AWS Wavelength *For more details, please refer to the related links. Feel free to contact us for more information.

Defining the term "monitoring" is a challenging task, considering that the performance space has been evolving significantly year by year. Recently, there have been changes in the world of monitoring, leading to healthy discussions about the definitions and purposes of monitoring, during which a new term, "observability," has emerged. Many companies, such as AirBnB, Twitter, and Stripe, have created roles like observability teams and observability engineers to incorporate observability into their practices. So, what is the difference between monitoring and observability? And what kind of relationship do they have? *For more details about the blog, you can view it through the related links. Please feel free to contact us for more information.*

This article is a translation of a blog post from Catchpoint Systems, Inc. As the partnership between WebPageTest and Catchpoint reaches its one-year mark, Jeena, the General Manager of WebPageTest, and Tim, the Engineering Director, participated in a Q&A session to discuss last year's significant milestones and future prospects. Please take a look. *For more details about the blog, you can view it through the related links. Feel free to contact us for more information.

The following is an analysis of the Amazon Web Services outage that occurred on December 15, 2021. While it may be the holiday season for many, it seems to be a Bill Murray-style Groundhog Day for AWS. For the second consecutive week, outages occurred in the US-West-2 region in Oregon and the US-West-1 region in Northern California. This AWS outage lasted for about an hour, affecting major services such as Auth0, Duo, Okta, DoorDash, PlayStation Network, Slack, Netflix, Snapchat, and Zoom. Catchpoint confirmed that the outage occurred around 7:15 AM Pacific Time, significantly earlier than AWS's announcement. [Summary] ■ Service degradation related to the outage reported by major monitoring vendors ■ The greatness of knowing your work *For more details, please refer to the related links. Feel free to contact us for more information.

When working, it is important to maximize your abilities. However, as the opportunities to rely on video conferencing have increased in our daily work life, how well you can present yourself is also a key to success. Unfortunately, providing a perfect video experience for widely dispersed employees can become a headache for the IT department. [Overview (Excerpt)] ■ Three reasons why video observability is key to today's employee experience 1. Remote work is mainstream 2. Companies are accelerating their digital transformation plans 3. Digital transformation is driving cloud adoption *For more details on the blog, please refer to the related link. Feel free to contact us for more information.

In December, AWS experienced an unprecedented situation with three outages in three weeks. Catchpoint conducted an incident review that delved into the details of these three outages and their commercial impact. - Major online services, including Amazon, crashed due to AWS outages - AWS outages occurred again this week - Third AWS outage in December – adding insult to injury At the same time, we released a series of forward-looking insights on trends in observability and digital experience monitoring, acting as newsmakers and prophets. [Overview] ■ Trends and developments in top networks 2022 ■ 2022 Application Performance Management Predictions - Part 1 ■ 2022 Application Performance Management Predictions - Part 2 ■ Catchpoint 2022 Predictions: Total Experience Orchestration ■ During Cyber 5, dozens of retailers faced website outages and slowdowns *For more details on the blog, please refer to the related links. Feel free to contact us for more information.

You are not the only one who shopped online during this year's holiday season. The "Cyber Five," the five days between Thanksgiving and Cyber Monday, accounted for one-fifth of total e-commerce sales in November and December 2021 (despite a slight decrease in overall spending compared to last year). Americans spent $8.9 billion on Black Friday and $10.7 billion on Cyber Monday. Thus, the Cyber Five is a crucial time for businesses to ensure their websites run smoothly and to handle the increase in traffic. If you want to know how top e-commerce sites performed overall during the Cyber Five period, please read on. [Overview (Excerpt)] ■ 2021 Cyber Five Benchmark Report ■ Measurement of Key Performance Indicators *You can view the detailed content of the blog through the related links. For more information, please feel free to contact us.

Ensuring the health of BGP routes is one of the key components of a robust network monitoring strategy. If any IP address prefix is unreachable to end users, it is essential to quickly obtain direct and practical data to pinpoint the nature of the problem. Without such sharp real-time BGP alert capabilities, troubleshooting issues affecting the end-user experience becomes very difficult, leading to increased mean time to detect (MTTD) and mean time to resolve (MTTR). To establish a comprehensive BGP monitoring strategy, it is necessary to input all public IP prefixes belonging to the organization and associate alerts covering all potential route issues that could disrupt the end-user experience with each prefix. [Overview] ■ Availability and downtime ■ Origin AS ■ Origin adjacency ■ Prefix mismatch ■ Path AS *For more details on the blog, please refer to the related link. For further inquiries, feel free to contact us.

Catchpoint's WebPageTest garnered attention by announcing significant UI changes in January, with team members participating in events and commenting on developer trends. Additionally, Catchpoint was selected as one of the "20 Coolest Cloud Monitoring and Management Companies" in the 2022 Cloud 100. What an honor! 【Overview】 ■ 2022 Cloud 100 "20 Coolest Cloud Monitoring and Management Companies" ■ Launch of the new WebPageTest UI ■ Introduction of a new role, "Developer Experience Engineer" – maximizing productivity and delivering value to customers faster ■ Web Almanac AMA ■ Profile article on Catchpoint *For more details, please refer to the related links. Feel free to contact us for more information.

The series of internet outages and disruptions that occurred in 2021 demonstrate how interconnected and relatively fragile the internet ecosystems are. For example, there were three consecutive outages of Amazon Web Services (AWS) in December. These outages vividly illustrate the fact that "there is no distinction between large and small when it comes to service failures." 【Overview】 ■1. Early detection is crucial for responding to incidents like the AWS situation. ■2. Comprehensive observability enables rapid response during incidents. ■3. Ensuring corporate availability and business continuity cannot be achieved through individual efforts alone. ■4. Monitoring solutions installed in the environment being monitored are insufficient. *You can view the detailed content of the blog through the related links. For more information, please feel free to contact us.

The importance of early warning systems for detecting earthquakes and tsunamis, military defense, and crises in business and finance has long been understood. So why are service providers, especially those offering SaaS (Software as a Service), not doing the same? In a world where a minute can even translate to millions of dollars, it is crucial to carefully monitor the supply chain and delivery chain of services to corporate and consumer end users. *For more details, please refer to the related link. Feel free to contact us for more information.*

When people are dissatisfied with a business, what is the first thing many of them do? They complain on social media. By observing these comments—conducting user sentiment observability—we can detect issues that may have a significant impact on UX in advance when they arise. How can we monitor customer feedback? And why is it important? Let's think deeply about these issues. [Overview] ■ Why is user sentiment observability important? ■ How can user emotions be monitored and measured? ■ The importance of perspective *For more details about the blog, you can view it through the related links. Please feel free to contact us for more information.

End-user experience monitoring focuses on all events in the user journey. We analyze everything that could influence how users interact with our application. It must be independent of technology. In other words, it doesn't matter whether users are checking their emails on a laptop or a smartphone. The issue is whether they can access their emails whenever they need to, no matter where they are. 【Overview (Excerpt)】 ■ What is end-user experience monitoring? ■ Why focusing on end-users is essential for modern digital businesses ■ How end-user experience monitoring differs from other monitoring approaches like application and network performance monitoring ■ Various elements of end-user experience monitoring 1. No blind spots 2. A holistic view 3. Engagement with end-users *For more details, please refer to the related links. Feel free to contact us for more information.

The following is an analysis of the Amazon Web Services (AWS) outage that occurred on December 22, 2021. When a large-scale outage occurs at AWS, of course, it was not the third time's the charm. In the past three weeks, a third outage has occurred, and according to AWS's status page, major companies in the public cloud have reported outages. This time, the outage was said to have occurred "in one data center within one availability zone (USE1-AZ4) in the US EAST-1 region." [Overview] ■ A Long Road to Recovery ■ The Digital Domino Effect *You can view the detailed content of the blog through the related links. For more information, please feel free to contact us.

A global HR and recruitment officer at Catchpoint grew the company from just a handful of employees in 2009 to over 300 employees worldwide. With over 20 years of experience in HR and talent management, they have led teams at Getty Images, Guardian Life Insurance, and DoubleClick. In this blog, we present an interview format discussing the people and culture of Catchpoint as seen through 13 years of HR recruitment. Please take a moment to read it. [Excerpt from the content] ■ When did you first meet the co-founders? ■ What is unique about Catchpoint's culture? ■ How do you view the employees? ■ Please tell us about recruitment. ■ As Chief People Officer, what challenges have you faced? *For more details about the blog, you can view it through the related links. Feel free to contact us for more information.

Catchpoint has announced a digital experience observability platform, marking the beginning of a new chapter. In this blog, we will introduce various factors that led to this announcement, as well as how the continuous evolution of the platform supports the significant needs of the market. We invite you to read it. 【Contents】 ■ Growing IT challenges ■ The entry point to observability ■ Continuous evolution of the platform *For more details about the blog, you can view it through the related links. Please feel free to contact us for more information.

Content Delivery Networks (CDNs) have been an essential part of application infrastructure for over 20 years. CDN services have now become indispensable for various application infrastructures, but visibility into CDN performance remains limited. In this blog, we will discuss the top four reasons to invest in CDN observability. [Contents] - Detection and mitigation of large-scale outages that affect end-user experience - Identification of small-scale and minor outages that impact business - Evaluation of CDN DNS performance - Global performance improvement - Conclusion *For more details, please refer to the related links. Feel free to contact us for more information.

The DNS (Domain Name System) is the core engine that drives the Internet. By monitoring DNS performance, insights necessary for the DNS resolution process can be obtained, allowing for the identification of issues such as delays, mapping anomalies, and other problems that affect end users in the application delivery chain. In this blog, we provide a detailed explanation of how to effectively implement DNS monitoring strategies and important points to consider. We encourage you to read it. [Contents] ■ Is the data accurate? ■ Effective DNS monitoring *For more details about the blog, you can view it through the related links. Please feel free to contact us for more information.

Salesforce is an important component for many companies. When downtime occurs, it can affect customer acquisition, lead generation, customer service, and customer retention. Therefore, it is crucial to monitor cloud applications and be able to detect and address issues immediately. In this blog, we will explain various monitoring strategies that companies should adopt and the appropriate methods to maintain the operation of Salesforce. [Contents] ■ Active Monitoring and Passive Monitoring ■ Strategies for Monitoring Salesforce ■ Summary *For more details, you can view the related links. Please feel free to contact us for more information.

Symphony is not just an old UX with a new coat of paint. We have completely redesigned the platform to provide a modern and intuitive interface, allowing our customers to get the answers they need more quickly and easily than ever before. In this blog, we will explain in detail the reasons for the reconstruction and our commitment to experience observability. We encourage you to read it. [Contents] ■ Reasons for the reconstruction ■ Building an iterative design process ■ Commitment to experience observability ■ Would you like to experience its capabilities firsthand? *You can view the detailed content of the blog through the related links. For more information, please feel free to contact us.

Since 2020, we have been in an era where "you can work from anywhere," but managing employee experience is still a challenge for many companies. Most employees continue to work remotely, and there has been an increase in moving to new locations, which means that user experiences can vary greatly depending on the employee's location and the ISP they use. In this blog, we will focus on general internet users, such as remote workers engaged in common tasks like conference calls, and provide detailed explanations about available bandwidth. We encourage you to read it. [Contents] ■ Experiences of remote work ■ Available bandwidth for work (or other online activities) ■ A bit more bandwidth is needed *You can view the detailed content of the blog through the related links. Please feel free to contact us for more information.

In the current situation where the COVID-19 pandemic has dramatically impacted the ways we work, shop, and play online, the digital customer experience has become crucial. In this blog, we present the challenge of providing a perfect customer experience in an increasingly digital world in an interview format. Please take a moment to read it. [Contents] ■ Transition from analog culture to digital culture ■ Challenges in providing a perfect digital customer experience ■ Proactive problem-solving by Catchpoint ■ How does digital experience observability work? *You can view the detailed content of the blog through the related links. For more information, please feel free to contact us.

To enable companies to monitor the performance of business-critical tools like MS Teams, Catchpoint has built a new custom monitor. Before delving deeply into the setup and internal workings of this custom monitor, it is essential to clearly understand the core performance metrics necessary for visualizing VoIP call performance. In this blog, we will cover important VoIP performance metrics and the execution flow of the custom monitor. We encourage you to read it. [Contents] ■ Important VoIP performance metrics ■ Understanding the implementation of the custom monitor ■ Execution flow of the custom monitor ■ Summary *You can view the detailed content of the blog through the related links. For more information, please feel free to contact us.*

Catchpoint for employee experience monitoring provides what IT teams need. It can monitor the underlying network connections of users' home Wi-Fi and upstream broadband ISPs in relation to the tunnel network of VPN overlay connections. This blog explains events that have impacted the employee experience in companies. [Contents] - Practices for employee experience monitoring - Rapid troubleshooting through endpoint monitoring *For more details on the blog, please refer to the related links. Feel free to contact us for more information.

The IT monitoring strategy requires an overhaul to keep pace with the evolving digital environment. Infrastructure and Operations (I&O) leaders need to reassess this to ensure that the monitoring strategy remains appropriate and effective even in 2021. In this blog, we will discuss two important aspects to consider when evaluating the ITOps monitoring strategy. [Contents] ■ Observability and ITOps Monitoring ■ Holistic IT Monitoring ■ Enhancing ITOps Monitoring with Catchpoint *For more details, please refer to the related links. Feel free to contact us for more information.

For people on the street, digital experiences appear to be convenient and easy. Catchpoint recently held two webinars on the observability of digital experiences, featuring the team leader of the pre-sales solution engineering department and the product marketing director as speakers. This article introduces those key points. Please take a moment to read it. [Contents] ■ What is digital experience observability? How does it differ from monitoring? ■ Part 1: Achieving the perfect digital experience through evolving monitoring and observability ■ Part 2: The unknown user journey - Observability experiences arise from understanding digital transactions *For more details on the blog, you can view it through the related links. Please feel free to contact us for more information.

The internet disruptions and chaos that occurred in 2021 demonstrate how interconnected and relatively fragile the internet ecosystem is. To respond to such demands, proactive end-user experience observability is necessary. We have posted a video on this blog where you can learn about the necessity of proactive end-user experience observability, so please take a look. [What you can learn from the video] ■ The main factors behind this paradigm shift in monitoring ■ Understanding the four pillars of end-user experience ■ Watching a live demo of visibility across the entire digital delivery chain by Catchpoint *You can view more details of the blog through the related links. Please feel free to contact us for more information.

Catchpoint first adopted a decentralized work model in 2020, and now most companies are continuously implementing hybrid work styles. Meanwhile, in recent years, the use of SaaS has exploded. It enables agile collaboration among distributed teams across all business functions, from finance to sales. In this blog, we provide a detailed explanation of a new approach to SaaS observability. We encourage you to read it. [Contents] ■ Ensuring a Digital Employee Experience (DEX) is a key challenge ■ Why traditional monitoring approaches are insufficient ■ Catchpoint opens the black box of the modern digital enterprise ■ Want to know more? *You can view the detailed content of the blog through the related links. Please feel free to contact us for more information.

After two years of continuing virtual meetings, the Catchpoint EMEA team has finally set out on the road again. The team has attended keynote speeches and participated in discussion huddles led by people gathered from all corners of the tech industry. In this blog, we will introduce important themes that keep recurring. [Contents] ■ Key Points ■ In-Person Reunion ■ DevOpsDays - In Birmingham ■ Embracing the New Normal *For more details about the blog, please refer to the related links. Feel free to contact us for more information.

Catchpoint and WebPageTest have partnered to build stronger collaboration across IT organizations, not only to ensure performance issues are captured in QA, staging, and development but also after new features are released in production. One of the guiding principles for the changes in WebPageTest over the past few years has been to close the gap from "Hmm, something seems off" to "I know what to do to solve this." In this blog, we provide a detailed explanation of powerful new features designed to accelerate website performance faster and easier. We encourage you to read it. [Contents] - Opportunities for improvement - Introduction of "no-code experiments" - The real deal starts now *You can view the detailed content of the blog through the related links. For more information, please feel free to contact us.

Catchpoint's insight feature provides customers with the opportunity to collect insightful performance data for extensive analysis. In this blog, we will explain why this is important by providing several examples. Today, there are various variables around us, each playing a distinct role in measuring web performance. Among these, some are atomic or independent metrics, while others are aggregated or dependent metrics. [Contents] ■ Let's break down TTFB ■ What is Server-Timing? ■ Multi-faceted analysis made possible by Catchpoint's insight feature ■ Achieving better and faster triage with Catchpoint insights ■ Experience Catchpoint *For more details about the blog, you can view it through the related links. Please feel free to contact us for more information.

Did you attend the wonderful SLOconf held in May 2022? Over 60 presentations were conducted across four tracks, covering a variety of topics from the definition of SLO (Service Level Objectives) to the financial framework of error budgets. In this blog, we will introduce several key sessions and some that you may have overlooked. [Content] ■ SLOconf 2022: The Basics of SLO - Deep dive into everything SLO - Are SLOs for everyone? - Rising trends - Applying SLOs to business - Tips for SLOs *You can view the detailed content of the blog through the related links. For more information, please feel free to contact us.

At Monitorama, there will be presentations by industry experts and community leaders about monitoring, observability, SLI, SLO, and most importantly, what practitioners are doing rather than vendors or providers. In preparation for this, our blog features an interview with the CEO of Catchpoint, where we ask him several questions about this event and his insights on the changes in monitoring and observability over the past few years. Please take a moment to read it. [Content] ■Q&A: Monitorama 2022 *For more details, you can view the blog through the related links. Please feel free to contact us for more information.

At the Hypergrowth Engineering Summit, sessions focused on building and scaling high-functioning engineering teams were held. One session focused on scaling engineering teams, while another focused on systems. Despite the significant differences in each topic, they harmonized very well as a cohesive story, demonstrating that advice for teams is also very effective for systems, and vice versa. In this blog, I would like to share three presentations that I particularly enjoyed. [Contents] ■ Three Key Presentations ■ Building Successful Engineering Teams ■ What Happens When You Flip the Advice *For more details, you can view the related links. Please feel free to contact us for more information.

The other day, I attended the Hypergrowth Engineering Summit hosted by Sapphire Ventures. During the event, there was a panel discussion featuring the CTO of CircleCI and the SVP of Engineering Product at LaunchDarkly. In this session, insightful discussions were held about how, in a world where everyone is shifting left, teams should actually consider shifting right. [Content Overview] ■ Shift left or shift right ■ How to successfully troubleshoot in production ■ Streamlining troubleshooting through observability planning ■ Example: Observability strategies in action ■ Better (observability) solutions lead to faster (incident) resolutions! *For more details, you can view the blog through the related links. Please feel free to contact us for more information.

Did you manage to grab any great deals during Amazon's Prime Day 2022 along with billions of people around the world? While there are no definitive statistics for this year's numbers yet, this giant online retailer reportedly achieved record sales of approximately $11.2 billion during Prime Day 2021, a 7.6% increase from 2020. They sold over 250 million products and had no worries about supply shortages, but network bandwidth was a different story. [Content Overview] - While digital complexity speeds up the site, challenges are also arising - Utilizing end-to-end observability during peak times - Recommendations for e-commerce and corporate DevOps teams - Taking a step forward in digital experience and observability *For more details on the blog content, please refer to the related links. Feel free to contact us for more information.

The 2022 IT Performance Management Survey by Digital Enterprise Journal (DEJ) focuses on 24 areas that impact today's IT teams. For example, there are pain points that keep IT teams awake at night, such as the competition for talent acquisition, managing complexity, data management, and large-scale analytics. However, as we dig deeper, a pattern emerges: everything ultimately leads back to business outcomes. [Contents] - Emphasis on business outcomes - Speed, reliability, and modernization of IT operations - Customer experience and employee experience as fundamentals - Increasing demand for observability solutions - Summary *For more details, please refer to the related links. Feel free to contact us for more information.

Digital transformation (DX) has long been the foundation of forward-looking business and organizational strategies, but there has never been a time when its importance has been as high as it is today. In the digital age, placing innovative approaches to technology at the center of business is essential for reliability, influence, growth, and efficiency. However, to respond to the future needs of markets, customers, and employees, continuous effort and reevaluation are necessary. [Contents] ■ Increased urgency - Technology needs to be at the core of business strategy ■ DEJ emphasizes that Catchpoint is a leader in multiple fields ■ The importance of "visibility" and the changing definition *For more details about the blog, you can view it through the related link. Please feel free to contact us for more information.

We are walking together. As part of our ongoing efforts to meet customer expectations, we have recently added Core Web Vitals to our performance measurement program. We are pleased to announce that these metrics have become a native part of the Catchpoint platform. DevOps SREs, platform operations engineers, and business and monitoring strategists can achieve a range of significant benefits with this addition. [Contents] ■ What are Core Web Vitals ■ Addressing the hierarchical needs of digital monitoring ■ Reasons to use Catchpoint for measuring Core Web Vitals *For more details, you can view the blog through the related links. Please feel free to contact us for more information.

Happy System Administrator Appreciation Day! July 29 is a day to express gratitude and respect for the efforts of system administrators (as well as network administrators, network engineers, IT help desk staff, and everyone who supports the operation of networks). Over the past year, you have been engaged in problem-solving, user support, integrating new systems, and maintaining global connectivity. Every year on the last Friday of July, take a moment to recognize that your hard work is highly valued. [Contents] ■ How are all of you working in IT doing? ■ Four tips to celebrate System Administrator Appreciation Day (and encourage admiration for technicians) ■ Happy System Administrator Day! *For more details, please refer to the related links. Feel free to contact us for more information.