Announcement of the integration of the text mining tool "CoreExplorer" with the call center system - Promoting the utilization of "customer feedback".

Hitachi East Japan Solutions, Inc. (Headquarters: Aoba-ku, Sendai City; President: Shigeki Hishinuma) announces the integration of its text mining tool "CoreExplorer," which effectively analyzes information stored in text, with "CallFrontier," a call center solution provided by Hitachi Software Engineering Co., Ltd. (Headquarters: Shinagawa-ku, Tokyo; Executive President: Isamu Ono) that meets a wide range of customer needs in call center operations.

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