Notice of Winter Break 2025
We would like to inform you about order and shipping, as well as support services during the winter holiday period as follows. Please download the PDF to check the schedule.
■ Regarding Orders
1) Orders can be placed anytime at the 【FOSS WEBSHOP】. Stock will be prioritized. (https://www.myfoss.com/s/)
2) Please specify your "desired delivery date" when placing your order.
3) Due to expected high order volume and shipping delays around the holidays, please make your requests with ample time.
■ Regarding Customer Support
For any malfunctions or issues during the holiday period...
Customers with maintenance contracts should contact the dedicated number for after-hours support.
Other customers can reach us via email.
Please provide details such as "model name," "serial number," "symptoms," and "contact person's name."
Our service engineers will contact you in the order your inquiry is received.
E-Mail: service@foss.co.jp (Support hours: 9 AM to 5 PM)

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