The Importance of Inventory Management in Retail: Accuracy of Store Inventory

Omnichannel fulfillment is undoubtedly important for retailers, but as stores become an essential part of omnichannel fulfillment strategies, they also bring new risks. The loss of sales opportunities is an obvious risk, but disappointing customers is also a significant risk. When a customer who ordered online is promised that their order will be ready for pickup at a specific time, they naturally expect it to be ready. If it is not, they may feel dissatisfied and choose not to shop with you again. In today's highly competitive environment, this can easily lead to lost business opportunities and a decline in brand reputation. According to a study by Forrester Research, poor customer service is estimated to result in a loss of sales opportunities amounting to $62 billion annually in the United States.

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The Importance of Inventory Management in Retail: Accuracy of Store Inventory