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  3. マンハッタン・アソシエイツ
  4. Manhattan Associates evaluates leadership positions in the order management sector of the "FORRESTER WAVE."
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  • May 11, 2021
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May 11, 2021

Manhattan Associates evaluates leadership positions in the order management sector of the "FORRESTER WAVE."

マンハッタン・アソシエイツ マンハッタン・アソシエイツ
To achieve consistent fulfillment, sales, and support, an OMS alone is not enough. Leadership is required. Leaders in omnichannel commerce solutions enable companies to sell, fulfill, and engage with consumers wherever they are. Companies need to provide personalized delivery in the way consumers want, when they want, whether at home or in-store, today or tomorrow. For this, fulfillment strategies, sales, and support must be consistent. Manhattan is proud to be recognized as the only leader in "The Forrester Wave: Order Management Systems, Q2 2021." By achieving top-level scores in inventory management, fulfillment, and pre-purchase customer experience, Manhattan is confident in its position at the forefront of omnichannel capabilities. Download the report (in English) to see why Forrester named Manhattan Associates a power player in the OMS category.
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The Forrester Wave?_ Order Management Systems, Q2 2021.pdf[333630]

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Manhattan Active Omni

Not the wonderful experience you think, but the experience that the customer desires.

The experiences that customers seek are as diverse as individual personalities. One of the wonderful experiences that customers might consider is a sense of closeness to the brand through high-touch communication. If we could recommend products that align with their preferences based on previous purchase history, the customer's purchase rate would increase. Alternatively, if we can provide such services to customers seeking convenience, they may return repeatedly. To serve customers better, it is necessary to seamlessly integrate physical stores, online platforms, and mobile services, offering a wide range of fulfillment options from same-day shipping to home delivery. Additionally, we should not forget about customers who want to finish their shopping as quickly as possible or those who might abandon their purchases without hesitation if there are long lines at checkout. *For more details, please download the PDF or contact us.*

  • Process Control System

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導入事例.jpg

[Omni Introduction Case] Kendra Scott switches to store shipping method.

"Kendra Scott Inc." We will introduce examples of deliveries to 175 countries worldwide, starting with retail stores in the United States.

At Kendra Scott, stores were closed due to COVID-19 measures, and operations at the main logistics center were also minimized. To continue sales and utilize in-store inventory, Manhattan implemented a "ship from store" feature in just a few days, and later allowed for in-store pickup as well. This new approach was successful, enhancing not only sales performance during the pandemic but also promoting charitable activities. [Case Study] ■Challenges - Stores were closed due to COVID-19 measures - Operations at the main logistics center were minimized ■Solutions - Implemented the "ship from store" feature in just a few days - Later allowed for in-store pickup as well *For more details, please refer to the PDF document or feel free to contact us.

  • Production Management System
  • Other production management systems
  • Other operation management software

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オーダーの利益率と収益性を最大化.jpg

Maximize order profit margins and profitability.

Using intelligent optimization, evaluate many parameters related to fulfillment, transportation, stores, and customers in real time.

Adaptive Network Fulfillment (ANF) uses intelligent optimization to evaluate many parameters related to fulfillment, transportation, stores, and customers in real-time, maximizing order profitability and revenue while minimizing the impact on the in-store shopping experience and store employees. ANF is the final piece of the inventory puzzle for omnichannel retailers, enabling optimized sourcing in addition to providing visibility and availability views of global inventory. Since stores are one of the most important components of an omnichannel retailer's fulfillment network, it is necessary to adjust for the complexities and differences when using stores compared to logistics centers for fulfillment. In stores, additional considerations such as past performance in fulfillment, staff workload, in-store traffic, and inventory levels need to be evaluated. *For more details, please download the PDF or contact us.*

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オーダー管理.jpg

Order management

Managing orders collectively from various sales channels such as EC, online marketplaces, logistics centers (DC), stores, direct shippers, and agents.

Retailers can utilize order management throughout the entire lifecycle of customer orders, from credit fraud checks to payment processing and delivery of purchased items. In "order management," all systems are interconnected, including the creation of transactions with customers, communications, documentation, and responses. It provides a centralized source of reliable information regarding orders. E-commerce personnel, customers, call center staff, shipping personnel, and store staff can grasp the status of transactions and overall inventory in real-time. By integrating and managing customer orders across all sales channels, brands, and regions within a single system, the omnichannel purchasing experience can be significantly improved. *For more details, please download the PDF or contact us.*

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Related catalog(3)

Manhattan Active Omni - Integrating your commerce from every aspect.

Manhattan Active Omni - Integrating your commerce from every aspect.

PRODUCT
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Order Management Case Study: PVH Corp. in the United States

Order Management Case Study: PVH Corp. in the United States

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[Kendra Scott Case Study] Overcoming the Pandemic with Order Management and In-Store Fulfillment in Manhattan

[Kendra Scott Case Study] Overcoming the Pandemic with Order Management and In-Store Fulfillment in Manhattan

TECHNICAL
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Notice of Participation in Edge Tech+2025 from November 19 (Wednesday) to November 21 (Friday), 2025.

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Our company will be exhibiting our products at the Mikasa Trading booth during "Edge Tech+2025," which will be held at Pacifico Yokohama from November 19 (Wednesday) to November 21 (Friday), 2025! We will showcase AI compact edge PCs equipped with NVIDIA's Jetson series, as well as embedded boards featuring Intel's Amston Lake and Arrow Lake, and ARM's i.MX8 series. ■ Dates: November 19 (Wednesday) to November 21 (Friday), 2025 ■ Hours: 10:00 AM - 5:00 PM (until 6:00 PM only on November 20, Thursday) ■ Venue: Pacifico Yokohama, Hall C ■ Booth Location: CJ-15 You can register for your visit at the URL below. We sincerely look forward to your attendance. https://www.jasa.or.jp/expo/

Nov 13, 2025

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AAEON 12th/13th Generation Intel(R) Core i7/i5/i3 Equipped Industrial Compact Fanless PC with Dual Gigabit LAN

  • NEW
  • PRODUCT

Features ● Equipped with 12th/13th generation Intel(R) Core(TM) i7-1370PE / i5-1350PE / i3-1320PE / i7-1270PE / i5-1250PE / i3-1220PE ● Dual channel DDR5 SODIMM x 2 slots (memory sold separately) ● Supports M.2 2280 M Key NVMe SSD ● Wide operating temperature range (-20 to 60℃) (WT model required for memory and storage) ● Equipped with a total of 3 LAN ports: 2.5GbE x 2 and GbE x 1 ● Supports TPM 2.0

Nov 13, 2025

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AAEON DIN rail compatible industrial compact PC, slim model with a thickness of 48mm, equipped with Atom x7211E/N200/N50.

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  • PRODUCT

Features ● For industrial automation controllers ● DIN rail compatible ● Equipped with Intel Atom x7211E / Processor N200 / Processor N50 ● DDR5 4800 SO-DIMM×1 (up to 16GB) (sold separately) ● Onboard TPM 2.0 ● Supports 9~36V DC input ● Wide temperature range -20~60℃

Nov 13, 2025

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Stylish 1.6 48 WJacket Tubes

  • NEW
  • PRODUCT

"Stylish 1.6 (One Point Six)" is a storage tube with a 2D code that takes dead volume into consideration. It features a rack lid lock and anti-rotation function, with a capacity of 1.6ml. Models equipped with a rack ID function have a 2D code on the bottom and both a 1D barcode and alphanumeric information laser-engraved on the side, corresponding to the bottom 2D code. Additionally, we offer screw caps for 48 holes that do not use O-rings, packing, or gaskets. 【Features】 ■ Polypropylene ■ Autoclavable ■ DMSO compatible ■ Compatible with liquid nitrogen vapor *For more details, please download the PDF or feel free to contact us.

Nov 13, 2025

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"Prototype casting, mass production, crack repair" We repair cracks in metal products without applying heat.

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  • CATALOG

The "Mechanical Stitching Method" by Nichinichisui Road Machinery Co., Ltd. is a new technique that allows for the repair of metal cracks without the application of heat. By using special bolts and reinforcement plates, cracks are physically removed, and repairs are made without causing any thermal impact to the base material. Repairs can be carried out in environments where open flames cannot be used. Since no heat is applied, the disassembly of equipment is minimized. ◎ For more details, please contact us. ◎ If you require a detailed technical explanation, please contact us.

Nov 13, 2025

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  • 新たな発想が、ここで起動する。 課題解決に導くモーションシステムイベント MOTION MIRAI PARK 2025.12.11 Thu~12 Fri 東京国際フォーラム
  • 【ホワイトペーパー進呈】機器の開発・製造前に考慮すべきライフサイクルコスト
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