Proposing the role of information service providers in the new normal era: 'Aiming for a new 'form of industry' for DX - Information Service Industry White Paper 2021' will be released on June 28.

The "White Paper on the Information Service Industry," which began publication in 1986, has provided recommendations based on the latest themes for information service providers that undertake the development of corporate information systems. The "White Paper on the Information Service Industry 2021" proposes the role of information service providers in digital transformation (DX).
Due to the impact of the COVID-19 pandemic and the rapid advancement of DX occurring worldwide, it is expected that the roles required from information service providers by user companies will change as we move from the current pandemic to the post-COVID era, necessitating the establishment of a new relationship between the two.
This document conducted a survey and interviews targeting member companies of the Japan Information Service Industry Association (JISA), which is the industry organization for information service providers. Based on the results, it assesses the impact of the pandemic on the information service industry and introduces case studies of advanced companies that are tackling transformation. Furthermore, it suggests the direction that information service providers should take in the future, whether to remain in traditional contract development, transform their own business models, promote DX for user companies, or engage in co-creation with users to tackle DX.

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As we face digital transformation (DX), should information service providers change? The 2021 edition of the "Information Service Industry White Paper" illustrates how information service providers should operate in the new normal, supporting user companies' DX, co-creating new businesses with user companies, and shifting to become digital enterprises, while also introducing case studies of companies that are actually taking action.