With dbSheetClient, which can integrate Excel and databases and is compatible with web systems, we will build a new support system.
In this model system case, we introduce the inquiry management (support system) of developers who are using dbSheetClient for system development. Initially, we used commercially available software as a tool to manage inquiries from customers and responses from our company. However, as the number of customers increased, it became necessary to strengthen our support system and support structure. Since multiple people need to manage inquiries and share that information, we built a new support system using dbSheetClient, which can link Excel with a database and is compatible with web systems. The ability to utilize existing Excel files as they are makes the development period short and the cost low, which is also an attractive feature. Please take a look at the details.
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basic information
The main purpose was to strengthen the management of support operations in response to inquiries from users responsible for development on the dbSheetClient, and to improve operational efficiency. The system's coverage includes managing customer purchase information, handling inquiries and managing the history of responses, as well as managing requirements for bug fixes and feature additions. It is not only aimed at sharing information between the support and development teams and improving operational efficiency, but also utilized for prioritizing product quality improvements and feature enhancements.
Price range
P5
Delivery Time
Applications/Examples of results
Inquiry Management System Product Support System Customer Support System
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Company information
Our headquarters is located in Saitama Prefecture, but our customers are located throughout Japan. Our CORE THEMA is "Bridge," and our logo is inspired by the concept of a "Bridge." We were established with the aim of becoming a "Bridge" to a hopeful future for everyone through the platform of IT, and we strive to be a globally recognized one-of-a-kind company.