We provide speedy and attentive support services in collaboration with the headquarters' design and development department!
At Chroma Japan, we provide various services to offer a highly reliable measurement environment for our customers in Japan. Calibration is very important for ensuring that measurements are safe and accurate when using measuring instruments. Regardless of how high-quality the instruments are, errors can occur due to the environment and usage. By calibrating, we can accurately understand the condition of the measuring instruments, allowing for precise measurements. To ensure that our products can be used safely over a long period, we offer ongoing repair, inspection, and calibration services, striving to improve customer satisfaction.
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basic information
● Pickup Repair, Inspection, and Calibration Services By stocking maintenance circuit boards and parts for major products, we have established a system for quick pickup repairs domestically, striving to shorten repair times. For products that are not in stock, please inquire separately about the repair period. Calibration of measuring instruments is performed based on in-house standard instruments calibrated in the Chroma ATE Inc. calibration room, confirming functional characteristics and general calibration. If a malfunction is identified during calibration, we will contact the customer regarding the problem area and necessary actions, and we will ask for their response. If repair is desired, we will proceed with the repair process. For products that cannot be calibrated under ISO/IEC 17025 certification or domestically, calibration will be conducted by Chroma ATE Inc. or a partner company. ● Regarding Shipping Fees Shipping costs for both outbound and return will be borne by the customer. When sending from the customer to our company, it will be prepaid, and return shipping costs will be billed as additional expenses or handled as cash on delivery. Our company will not be responsible for any issues such as damage to calibrated items during transportation.
Price information
The cost will vary depending on the repair, calibration, and inspection details, so please feel free to contact us.
Delivery Time
Applications/Examples of results
We accept inquiries about products purchased from Chromajapan, as well as Chromo products purchased overseas. Please feel free to contact us.
Company information
Founded in 1984 in Taiwan, Chroma ATE Inc. is a global supplier leading the field of test & automation turnkey solutions, including high-precision testing and electronic measuring instruments, automatic inspection systems, and intelligent manufacturing systems, with the "Chroma" brand being deployed worldwide. Chroma offers excellent testing instruments and inspection systems in areas such as ICT, clean technology, smart factories, electric vehicles (EV), LED and laser diodes, solar power generation, batteries, semiconductors and ICs, optical communications, flat panel display drivers, monitor, television, and display signal generators, power electronics, passive components, electrical safety testing, thermoelectric measurement, automatic optical inspection, and intelligent manufacturing systems. Chroma Japan was established as the Japanese subsidiary of Chroma ATE Inc. to localize and enhance after-sales service along with product sales. We strive daily to provide world-class products with meticulous support for our customers in Japan who require it.
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