Easy control of telephone terminals with ActiveX CT interface support.
This is a CTI client module compatible with the Avaya TSAPI library. It can control telephones using the ActiveX CT interface standardized by the ActiveX CT Consortium.
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basic information
■Features This is a CTI client module compatible with the Avaya TSAPI library. It provides the following functionalities using the ActiveX CT (ACT) interface standardized by the ActiveX CT Consortium: - Make calls, answer calls, disconnect - Hold, unhold, transfer, transfer complete - Retrieve agent status, retrieve device information - Conference, device monitoring ■Characteristics It offers a simple CTI application development environment through ACT control. - Compliant with ACT control specifications (ActiveX CT interface standardized by the ActiveX CT Consortium) - GUI for CTI applications and softphones can be freely developed ■Development Environment Development Environment: OS (Windows 7, etc.), IDE (Visual Studio) Supported PBX: AVAYA ACM 3.x or higher CTI Server: AVAYA AES 3.x or higher, TSAPI Basic/Advanced with at least 1 license
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Applications/Examples of results
It is used for developing CTI applications such as contact center systems using Avaya Aura Communication Manager. It provides a simple CTI application development environment through ACT control. It is utilized for the development of various contact center systems. [Examples of achievements] - Contact center for a telecommunications carrier - Contact center for an IT company
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Company information
We have over 35 years of experience and achievements in software development. We provide various services ranging from open systems to embedded software development. Iwatuki Software Systems is a 100% subsidiary of Iwasaki Communication Co., Ltd., which manufactures and sells business phones and measuring instruments. While we also develop software for Iwatuki products, we are actively engaged in contract development for external clients as well. Please feel free to consult with us.