Quickly search for information on parts and maintenance! It will demonstrate its power as an information utilization system in after-sales service.
"PLEX" shares various documents such as "parts catalogs" and "service manuals" in real-time both internally and externally via the internet (browser). Additionally, the product illustrations and parts lists can be interacted with, allowing anyone to easily check the latest information. With our extensive experience in developing various parts catalog systems, we can also tailor our proposals to meet customer needs. 【Expected Benefits】 ● Anyone can easily search for parts, regardless of experience ● Real-time registration and modification are possible due to in-house maintenance ● Increased touchpoints with customers and partner companies through external publication ● Operations can be performed while on the go, reducing work time ● Multilingual support enables browsing and ordering from overseas as well.
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basic information
【Standard Implementation Features】 ●Bidirectional highlighting of illustrations and lists ●Linking functionality (links to related documents) ●Splitting and viewing only the necessary pages from a large number of service manuals ●Master registration editor ●Overview function/SVG display ●Memo function ●Search (categories, parts list, parts, documents) ●Parts list printing display 【Extended Features】 ・Integration with existing systems (core, inventory management, order management, etc.) ・SSO with existing systems ・Various report output functions ・Integration with external systems ・Offline support ・Bulk data registration ・Multilingual support ※Other feature expansions are available upon request.
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Applications/Examples of results
Case 1: Residential equipment (water heaters, kitchens, baths, others) Integrated with the call center system. Manuals and specifications are also made available to retailers. Case 2: Machine tools (welding, robots) Currently publicly available on the website. Accepting orders for consumables and providing support in English. Case 3: Heavy machinery (road rollers) Publicly available on the website, with a parts catalog search function by serial number. ■ Compressor manufacturers ■ Home appliance manufacturers ■ Road roller manufacturers ■ Special vehicle manufacturers ■ Train vehicle manufacturers ■ Water heater manufacturers ■ Kitchen manufacturers ■ Pneumatic tool manufacturers ■ Rice milling machine manufacturers ■ Fish finder manufacturers ■ Gas manufacturers ■ Robot arm manufacturers And many others.
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Company information
Applied Technology Corporation has been contributing to solving customer challenges and digital innovation since its establishment in 1984, with a dual focus on information support aligned with the manufacturing process and solution service business utilizing geographic information, as well as engineering service business targeting the environment and disaster prevention, growing together with our customers. The Solutions Division proposes optimal systems for solving customer problems based on our long-cultivated specialized business know-how and our original packaged software, primarily for the manufacturing industry. Moving forward, we will continue to support our customers' digital innovation with the management policy of "thinking about problem-solving together with our customers."