Support for the construction and operation of an after-marketing system for industrial machinery.
After-Marketing System Development Support Service
Monitoring user safety and machine productivity for after-market support! After-marketing is a proactive safety business with high customer satisfaction!
■Support for the establishment of a "Machine Safety After-System" to maintain production capacity This is an "after-marketing system" that provides information on the safety of industrial machinery to users in a timely manner. We will build a marketing system that combines machine dynamics management with after-service support from manufacturers. After-marketing creates a source of profit for companies and enriches the business environment. ● After-marketing refers to a comprehensive approach to One-to-One marketing that allows users to regularly check safety information about the machinery after purchase, ensuring safe continued use. ● We respond to after-sales needs by utilizing users' [purchase history information] and [machine safety information]. ● We support the dynamics management of industrial machinery. ● Together, businesses and users will conduct continuous safety checks through regular inspections of the machinery. ● If any abnormalities in the machinery are discovered, we can propose [repairs], [replacement of parts], or [upgrades]. ● We will design the optimization of information collaboration that allows safety information about the machinery to be provided and shared with users. ● We support accident prevention caused by machinery deterioration. ● We will design safety communication that conveys the timely timing for regular inspections and parts replacements.
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basic information
**Main Support Services** 1. Development of machine maintenance calendar function 2. Development of after-marketing system function 3. Development of troubleshooting workflow function 4. Development of FAQ function ■ Provision of substantial machine safety information desired by users ● "Maintenance content" to maintain normal operation of the machine ● "Inspection methods" to check for abnormalities in the machine ● "Diagnosis" to determine machine failures and identify issues ● "Repair methods" to restore the machine to normal condition ● "Selection of repair qualified personnel" to determine who will perform repairs, the user or the business ● "Warranty content and disclaimers" granted at the time of machine purchase ● "Improvement content and corrective action reports" to ensure machine safety ● "Delivery methods" for providing machine replacement parts ● "History of diagnosis and repairs" for the machine ◯ Support for action plans to implement after-sales service (1) Provide users with specific and accurate information (2) Establish internal systems to implement services (3) Collaboration and cooperation between manufacturers and sales businesses (4) Information management and sharing regarding "maintenance," "inspection," "repair," "replacement parts," and "maintenance" of the machine *For more details, please feel free to contact us.
Price information
Prices may vary depending on product characteristics, so please feel free to contact us.
Delivery Time
P4
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Company information
Our company advocates for "Product Safety Design," which combines corporate product safety measures with design. Aiming to build new added value for companies and product brands, we conduct product design reviews, risk assessments, and create designs for user manuals, parts catalogs, various manuals, and systems. For many years, we have engaged in various branding activities with companies. The desired designs span a wide range, including CI, graphics, products, systems, and web, but the goal is to create corporate value and enhance customer satisfaction. We systematically develop design methods to ensure a correct understanding of products, aiming to enhance trust in companies and product brands, create added value, and amplify positive images, which we position as "Safety and Security Branding." In 2013, our design activities and initiatives were recognized with the "Special Award" at the Product Safety Measures Excellent Company Awards hosted by the Ministry of Economy, Trade and Industry. Moving forward, our company will continue to refine our "Product Safety Design" as a social contribution and responsibility of design firms, and we will persist in our design activities aimed at fostering a culture of product safety and realizing a safe and secure society.