Achieve high-quality customer support! Easy-to-use help desk software.
LiveAgent is a help desk software that can accommodate all types of businesses and scales, from online shops to large call centers. Let's review our inquiry responses and win the trust of our customers. - You can register and create unlimited email accounts, forms, chat buttons, Twitter/Facebook accounts, and phone numbers. - By sharing response history and status through tickets, you can prevent missed or duplicated responses, making it easy to hand over inquiries between staff. - You can tag tickets to classify inquiry content and compile reports. - Of course, it is available on any device, including PCs, tablets, and smartphones. - SLA (Service Level Agreement) settings visualize compliance with inquiry response times. - Each staff member's response history can be shared as knowledge, helping to standardize skills among staff.
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basic information
Please utilize LiveAgent as your inquiry management platform. - It converts inquiries from various channels such as email, inquiry forms, chat, Facebook page inquiries, Twitter inquiries, and phone calls into "tickets" for centralized management. - It automatically assigns them to the appropriate department or personnel. Additionally, by using "rules," it is possible to automate the processing of a large volume of emails. - By opening a "ticket," you can simultaneously check the customer's contact information, past response history, and FAQs related to the inquiry, providing all the necessary information for support. - It quantifies customer satisfaction, allowing you to observe changes in satisfaction levels and understand the types and contents of inquiries that occur frequently, thus providing metrics to assess the quality of support. - It offers a wealth of features necessary for customer support, including an easy-to-build FAQ support portal and multilingual support.
Price information
3,190 yen (monthly, excluding tax) Reference price. For 3 users, basic plan.
Price range
P1
Delivery Time
P1
※It is possible to upgrade from the web version to the official version.
Applications/Examples of results
Receive, process, assign Is the information necessary for customer support organized? LiveAgent collects inquiries from customers in one place and converts them into "tickets." It automatically assigns them to the appropriate department or person. Additionally, by using "rules," it is possible to automate the processing of a large volume of emails. By opening a "ticket," you can simultaneously check the customer's contact information, past response history, and FAQs related to the inquiry, all of which are necessary for support. ■ Main Users - Providers of software, smartphone apps, and web services - Manufacturers of home appliances and information devices - Online retailers - Advertising and marketing support companies - Information systems departments handling internal help desks - Contact centers It is used for various purposes, regardless of BtoB or BtoC. You can try all features with a 14-day free trial. https://www.liveagent.jp/liveagent/account/account.php
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Company information
At Interwork Co., Ltd., we develop Web and IT solutions, understanding our clients' business operations and plans to create appropriate systems that realize their vision. Based on the belief that globally applicable technology enhances our clients' corporate strength, we actively look overseas and strive to quickly provide cutting-edge, excellent technologies from both domestic and international perspectives.