Tram System Co., Ltd., with over 3,000 successful implementations and a repeat rate exceeding 92%, offers high-performance cloud CCS services!
Not only through phone calls, but also via email, web chat, SMS, fax, and other channels, contacts are distributed to operators based on their skills. The optimal operator or resource is automatically selected for routing. When inbound traffic is operating under certain conditions, outbound calls are automatically initiated, improving the efficiency of operator operations. We provide standard templates for real-time reports that make it easy to understand operational status and manage operations, as well as historical reports. Customized report creation tailored to your company is also possible. By using chat and web conferencing, robust communication can be established for remote work and telecommuting, enabling workforce retention in an environment where work can be done from anywhere. Since cloud PBX services need to integrate telephone lines and networks, it is essential to have sufficient experience and knowledge in building telephone systems, as well as an understanding of cutting-edge communication technologies. Therefore, only a few providers can offer such services domestically. Tram System will change the common sense of domestic telephone systems through UNIVOICE.
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basic information
Routing considers the priorities of both the routing destination and the connection. Customers are routed to the best connection through skill-based routing and service level routing. By using chat and presence features, it also supports remote work and telecommuting. Consistent responses are possible through the sharing of customer details and contact history. High-functionality CCS provided in the cloud IVR and simple CRM that display customer information before connection, real-time monitoring for supervisors, multiple ACDs, skill-based routing that distributes contacts from various channels to operators based on skills, and omnichannel support are all high-functionality CCS provided in the cloud. Comprehensive reporting Over 60 types of reports (real-time, historical) templates are included as standard. Exporting is possible in various formats such as HTML, Word, Excel, and CSV. Custom report creation is also possible to match the information you want to see.
Price information
OP User 1 seat 12,000 yen/month SV User 1 seat 18,000 yen/month
Price range
P4
Delivery Time
※The delivery time varies depending on the configuration. Typically, it takes about 1 to 2 months from the order.
Applications/Examples of results
ACD (Automatic Call Distribution) Function This is a necessary function to "properly manage" customer calls "to the appropriate representative," "in the appropriate order and time." If only PBX functions are used, customer calls come in randomly, and the calls are forwarded to the necessary person, which limits the scope to that of a typical office phone system, making ACD essential. IVR (Interactive Voice Response) Function IVR is a function that responds to incoming calls from customers with pre-prepared automated voice messages. It receives external calls with automated voice prompts and performs call distribution. It is widely used because it allows for 24-hour call reception through automated voice responses. CTI (Computer Telephony Integration) Function - Inbound CTI Integration Function "Incoming Call Popup Function" This function allows the operator's screen to pop up the registration screen of customer information corresponding to the phone number obtained from the PBX after querying the database. - Outbound CTI Integration Function "Click-to-Dial" This function allows a phone number registered in the system to be clicked, which automatically initiates a call from the PBX via the CTI server shown in the diagram above.
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Company information
The service area of Tram System is nationwide. We will provide a free estimate within 24 hours. We will propose business phones tailored to your needs based on new or used options, manufacturers, and budget. Tram System Co., Ltd., a professional in telephony with over 3,000 successful implementations and a repeat rate exceeding 92% since its founding, offers cloud-based business phones (PBX/business phones) with the UNIVOICE series, a cloud PBX and CCS that suits the needs of the modern era, now available nationwide.