Reduction of waiting calls and abandonment calls, improvement of operational efficiency! Introduction of case studies on the implementation of voice synthesis engines.
Here are some case studies of the voice synthesis engine "VoiceText." "We want to respond quickly to user inquiries about card point balances, stock prices, market conditions, movie showtimes, etc." However, there were issues such as a high volume of calls leading to long wait times and abandoned calls. To address this, we built an automated response system using our product. With the effective implementation of self-service, we were able to respond quickly, reducing wait times and abandoned calls. 【Case Study (Implementation Effects)】 - Quick response through effective implementation of self-service → Reduction in wait times and abandoned calls - High-quality automated service with voice comparable to a human's → Increased customer satisfaction - Utilizing automation to focus human resources on higher-priority tasks → Improved operational efficiency - Linked with control systems, simultaneous outbound calls to multiple recipients → Rapid reporting *For more details, please refer to the PDF materials or feel free to contact us.
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【Case Studies (Issues)】 <Case 1> ■Want to respond quickly to user inquiries (Card point balance, stock prices and market conditions, movie showtimes, train operation information) - High call volume leads to waiting calls and abandoned calls - Increasing the number of operators incurs costs - Do not want to allocate human resources for simple inquiries like point balance checks - The information and numbers provided differ for each user, so recorded messages cannot be used <Case 2> ■Want to automate mass notifications and emergency calls (Maintenance of lifelines such as electricity, gas, and water, data center operations) - Calling each responsible person individually takes time and effort - Mass email notifications have low reliability in emergencies - 24/7 availability is required *For more details, please refer to the PDF document or feel free to contact us.
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Applications/Examples of results
【Uses】 ■ Customer Center Reception - User support for banks, trust banks, insurance, and companies, automatic reception of incoming calls, voicemail service ■ Collection - Collection of public utility fees, tax collection, improvement of collection rates and reduction of collection costs ■ Mass Notification/Emergency Call - Emergency calls during disasters, automatic notifications linked to monitoring systems, staff call-up for power companies, establishment of mass communication networks ■ Operation Status Inquiry/Reception Guidance - Status of trains, buses, and flights, TV program guides, movie screening information, reception guidance for aquariums ■ Mail Order/Ticket Reservations/Point Inquiry - Tele-shopping, convenience store ticket reception, airline ticket reservations, credit card point inquiries ■ Stock Price Inquiry/Market Information - Real-time provision of stock information, confirmation of transaction information, distribution of market information for futures trading *For more details, please refer to the PDF document or feel free to contact us.
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Company information
HOYA Corporation has diversified its business fields based on the optical technology cultivated since its founding, expanding into information and communication, healthcare, and medical sectors. In our voice solution business, we handle products such as the voice synthesis engine 'VoiceText,' which achieves an overwhelming sense of realism and clarity that is incredibly close to the human voice.