Contact center solution linked with CRM and FAQ.
With Oracle CX Service Cloud, it is possible to accumulate and utilize customer feedback to provide better services to future customers. Additionally, you can build an FAQ system that maintains the same image as your company page. Various features promote self-resolution in different scenarios, such as a syndication widget that displays related knowledge on your homepage, wizard-style content, and suggested answers displayed when submitting questions. 【Features】 - Automatic reception and allocation for inquiries via phone or web, allowing for internal information viewing, confirmation, responses, and verification. - Management of inquiries and responses, accumulating their content as knowledge. - Detection of suitable answers by AI from the accumulated knowledge. - Integration with CTI tools, among others. *For more details, please download the PDF or feel free to contact us.
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Our company provides various services related to system development and operation for your company, offered by experienced IT coordinators, information processing engineers, database technicians, and others. If you are facing issues such as "shortage of system personnel," "aging systems," "wanting to utilize IT more," or "not knowing how to address security measures," we are here to support you with various IT-related problems. Please feel free to consult us when you have any requests.