[Data] Dramatic Increase in Productivity in Field Service Management through Digitalization

Considering the efficiency of time and location, assign appropriate tasks to the right service personnel. Maximize customer satisfaction and revenue with the latest field service management.

Field services, such as "delays in visiting clients" and "mismatches with workers," lead to a decline in customer satisfaction. Even today, 65% of service personnel operate with paper work orders, and 54% of companies manage field services in an analog manner. Since service personnel are on the front lines of customer contact, they need to possess customer information and execute promised tasks at the scheduled time with the appropriate skills. ■ Challenges of Traditional Field Services - The know-how of service personnel becomes individualized, making it difficult to share knowledge and resulting in low deployment efficiency. - There is no access to information beyond work orders, hindering proper communication with customers. - The current work situation cannot be grasped in real-time, making operations challenging. What is a service platform that closely integrates information sharing and collaboration within the company to pursue operational efficiency in field services? *For more details, please refer to the PDF document or feel free to contact us.

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