A powerful new type of business improvement tool that integrates telephones and databases!
The "CTI System" supports speedy telephone responses for the service departments of companies by providing customer information and past response history. As soon as a call is received from a customer, their information and a list of the machines they use are displayed on each representative's computer. Since the response history for repairs and other services is managed by machine number, the history can be carried over even if there are changes in customers due to resale or other reasons. 【Features】 - Management of response history for repairs by machine number - Centralized management of information in a database - Instant sharing (viewing) of response status from other locations - System operation management - Integration with telephones *For more details, please refer to the PDF document or feel free to contact us.
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basic information
【Features (Excerpt)】 ■ Company Information Management ・Company Search ・Machine Number Search ■ Machine Record Management ・Repair Response History ・Service Work History ■ Business Management ・Work Status ・Phone Response History ■ Integration with Other Systems (Optional Support Available) *For more details, please refer to the PDF document or feel free to contact us.
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【Purpose】 ■Business Improvement *For more details, please refer to the PDF document or feel free to contact us.
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Company information
Y.M.P. International Co., Ltd. specializes in system development, particularly in creating web-based systems tailored to our customers' needs. Additionally, we utilize various IT technologies to develop and construct various systems and networks primarily for our group companies. We also operate one of Japan's top-class odor analysis services, "Odor Analysis (Odor Analysis) http://www.analyzejnet.com," which is used by many customers in industries such as electronics, automotive, chemicals, and food.