Ideal for resolving the labor shortage in call centers and improving operational efficiency.
"Mobile Web Visual IVR" is a visual IVR service for call centers that guides inquiries from phone calls to the web, allowing customers to self-solve their issues. On the visual IVR screen, multiple menus are displayed, and users can select the menu that suits their purpose. Unlike traditional IVR (Interactive Voice Response) systems, where users have to listen to long audio guidance over the phone, this service enables them to easily resolve inquiries on their smartphones. 【Features】 ■ "Design Freedom" allows for flexible screen design according to the characteristics of the call center. ■ "Rich Features" available on the management screen, such as form creation and tracking access numbers. ■ "User-Friendly Specifications and Services" considerate of both customers and contracted companies. *For more details, please download the PDF or feel free to contact us.
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basic information
Mobile Web Visual IVR is a call center service that guides inquiries from phone calls to the web, allowing customers to resolve issues on their own. It can be implemented in as little as 10 business days from the order. Please feel free to contact us.
Price range
P4
Delivery Time
P4
Applications/Examples of results
For more details, please download the PDF or feel free to contact us.
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Company information
The mission of NTT Com Online is to support the ongoing digitalization of evolving companies through the provision of data utilization and technology. The pillars of this mission are three businesses: Data & Analytics, Digital Marketing, and Business Messaging Services. What they all have in common is a commitment to unlocking the potential of our customers' businesses by extracting new insights from data utilization and supporting the implementation of optimal technology for a future of possibilities. As a group of professionals who thoroughly engage with the field, we will be a trusted partner and steadfastly support the evolution of companies.