Visualize the true feelings of free comments in terms of "quantity" and "quality"! Objectively derive priority issues.
We offer "AI Dobrin VoC Utilization DX," which utilizes our document analysis AI "Aitas" to extract opinion tags from inquiry content (text), automatically group similar opinions, and visualize the extent of various opinions present. We identify opinions that significantly contribute to KPIs such as "Apple Sales" and "Continuing Transactions." Evaluation using sentiment classification AI is also possible. You can identify priority issues and monitor the effectiveness of measures through a dashboard. 【Features】 ■ Visualize inquiry content in phrases ■ Understand contribution to actual transactions/KPIs ■ Connect important VoC to measures to be taken ■ Uncover true feelings with AI ■ Prioritize issues based on quantity and quality ■ KPI linkage/monitoring *For more details, please download the PDF or feel free to contact us.
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【Examples of Issues That Can Be Resolved】 ■ Understanding and utilizing VoC is essential for achieving customer success, but it is not being done. ■ Relying solely on text mining does not clarify "what the issues are," making it difficult to take action. ■ Even if a chatbot is implemented to improve the system, the burden of organizing FAQs is significant. *For more details, please download the PDF or feel free to contact us.
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【Achievements】 ■Nomura Holdings, Inc. ・Identified 【priority issues】 that should lead to business improvements from inquiries (text data) received at the call center ・Utilized for improvements in UI/UX ・Supported PDCA through regular monitoring *For more details, please download the PDF or feel free to contact us.
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Our company offers services utilizing our uniquely developed text analysis AI, "ITAS." We analyze text data such as "customer feedback," "sales weekly reports," "patents and papers," and "review data" that your company possesses, supporting the resolution of business challenges. It has been commercialized as a general-purpose AI engine, and you can start using the new text analysis technology from tomorrow. Please feel free to consult us if you have any requests.