Article analysis AI will update call center operations.
We offer "AI-Driven Call Center DX," which builds optimized AI models based on challenges, available data, and business flows, rather than simply utilizing tools. Through PoC (Proof of Concept), we provide support that accompanies verification from both accuracy and usability perspectives. Additionally, we offer one-stop solutions for system implementation that enable business utilization based on cloud utilization and integration. 【Features】 ■ Appropriate model construction based on challenges ■ Support considering business flows ■ Business utilization through system implementation ■ AI optimized for specific challenges ■ Assessment through PoC, etc. *For more details, please download the PDF or feel free to contact us.
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basic information
【Examples of Issues to Solve】 ■ Although AI tools were introduced, they did not lead to solving the issues in the company's call center. ■ A PoC was conducted, but the system development framework could not be established, leading to a standstill. ■ Even when the DX department takes the lead, they cannot gain understanding from related departments. *For more details, please download the PDF or feel free to contact us.
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【Achievements】 ■ A certain financial institution ・To reduce the burden of manual classification of call content by operators, an AI model was developed to recommend labels at the end of calls based on call logs converted to text using Speech To Text. ・Achieved a cost reduction of 48 million yen. *For more details, please download the PDF or feel free to contact us.
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Our company offers services utilizing our uniquely developed text analysis AI, "ITAS." We analyze text data such as "customer feedback," "sales weekly reports," "patents and papers," and "review data" that your company possesses, supporting the resolution of business challenges. It has been commercialized as a general-purpose AI engine, and you can start using the new text analysis technology from tomorrow. Please feel free to consult us if you have any requests.