A case study of building a sales support system (SFA) that can be continuously used to meet customer needs.
In the manufacturing industry, there was consideration for the introduction of a Sales Force Automation (SFA) system, but there was hesitation due to a mismatch in functionality and usability. Therefore, we built a Sales Force Automation (SFA) system that can be continuously used according to the customer's needs. By creating only the necessary functions while aligning with operations, we maximized cost-effectiveness and enabled centralized management by linking necessary data, including core systems. 【Support Examples】 ■ The system can be continuously used even after implementation, as it allows for appropriate changes to the system in line with operational changes, such as alterations to the sales flow. ■ By creating only the necessary functions while aligning with operations, we maximized cost-effectiveness. ■ We conducted design tailored to desired outcomes and potential future requirements. ■ By linking necessary data, including core systems, we enabled centralized management. *For more details, please refer to the PDF document or feel free to contact us.
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【Customer Challenges】 ■ Changes or additions to the sales flow often lead to the tool being underutilized. ■ With packaged solutions, the functionality and usability do not match operational needs. ■ The initial costs, operational costs, and customization costs of SFA are high, resulting in poor cost-effectiveness. ■ There are constraints on data updates and registrations, making it difficult to use data as desired. ■ There was no ability to integrate with existing core systems. *For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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At the Management Center Co., Ltd., we have been responding to our customers' needs by providing business improvement support, information systems (IT solutions), and outsourcing (BPO). Based on the accumulated service examples and know-how, we now combine and integrate each service to offer tailored solutions to our customers as "composite services" in a one-stop manner. We will continue to pursue high quality that meets our customers' management innovation as a reliable partner.