With Tele Window, both the appearance and the response are life-sized.
Tele-window is an online consultation, remote customer service, and television window system that allows for life-sized interactions as if a person were right in front of you. It is a system that can further expand business possibilities through the nationwide expansion of available reception windows and online consultation support from specialized staff. It is also compatible with on-premises, closed networks, corporate LANs, VPNs, and intranets.
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basic information
What is the online consultation system (remote customer service and video counter)? The online consultation system (remote customer service and video counter) can be simply explained as a system that allows consultations and counter services using not only audio but also video and materials, similar to watching television. It is designed to connect to a call center in situations where there are usually no specialized staff at branches or offices, or when customers arrive unexpectedly and have to wait, enabling customer interactions as if they were being handled by a live representative. When trying to use a web conferencing system for online consultations, a connection URL must be issued each time, which needs to be communicated to the customer, and both the customer and the operator must connect from their respective locations. This can lead to variations in call quality depending on the customer's internet connection and the devices used (such as computers or smartphones), making the screen small and difficult to see. On the other hand, with the online consultation system, a dedicated system is installed at the counter, so when customers come to the counter, they simply sit down and connect using the dedicated system. This eliminates the need for complicated considerations, allowing anyone to easily make inquiries.
Price range
P3
Delivery Time
P3
Applications/Examples of results
Police Box During times when there is a shortage of personnel, such as at night, an unmanned reception is in place. When a visitor enters the police box, a motion sensor (or push button) connects to the police call center for a video conference. Anyone visiting can easily use this service. Car Rental Shop To accommodate visits during times when staff may not be available, such as during car washing or back-end operations, remote customer service is enabled when the reception counter is unattended. This has proven effective in preventing potential loss of customer service opportunities. Government Office Window Previously, complicated procedures that could not be handled at branch offices required visitors to go to the main office. However, by connecting the branch and main offices remotely, specialists from the headquarters can now assist from a distance, eliminating the need for visitors to be passed around and ensuring accurate guidance. Insurance Sales Top sales staff for insurance are able to handle negotiations entirely from the headquarters call center. They can now respond accurately to complex requests and questions, providing smooth sales activities in collaboration with store clerks.
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Company information
The Ginga System is a system integrator that provides "improvements to communication environments" and offers the following services: - Always-on connection system "Neighbor Office" - Video conferencing system and web conferencing "LoopGate" - Closed network and on-premises video conferencing and web conferencing "LoopGate" - Remote service desk system "Tele Window" - Total design of audio and visual systems "Conference Room Integration" - Hybrid conference system "Zoom Rooms, Google Meet Hardware, Microsoft Teams Rooms" - Google Workspace implementation support - FCE Prompt Gate We are utilized by many corporations and in various situations. - Years of service: 27 years - Number of companies implemented: Over 2,900 - Number of users: Over 200,000 - Government agencies "Video Phone Service Desk System": Over 700 units - Always-on connection (Neighbor Office): Over 300 companies