Long-term maintenance service for Dell EMC products (third-party maintenance)

basic information

Extension of System Usage Period Since we can provide extended maintenance support for all server, storage, and network equipment EOSL, we can ensure maintenance support for the entire IT infrastructure. This not only compresses maintenance costs but also allows for the planned long-term maintenance of legacy systems during infrastructure upgrades and cloud migration, thereby promoting digital transformation (DX). Cost Control By reviewing maintenance levels and content, we can simply achieve cost reduction. Based on past repair records, we can select the optimal maintenance level and reorganize the IT budget or compress costs, allowing for budget re-planning.

Price range

Delivery Time

Applications/Examples of results

A track record of 100,000 units in Japan DataLive's EOSL extension maintenance service has been adopted by over 2,000 companies and organizations across Japan, boasting extensive experience in extending maintenance for Dell EMC products. DataLive's EOSL extension maintenance service allows for continued use even after failures, supporting the long-term operation of IT system infrastructure.

Detailed information

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  Quality and Quantity of Replacement Parts We have a procurement and production system that supports the EOSL maintenance business, maintaining the ability to procure and stock EOSL parts and conduct quality inspections. We stock a sufficient quantity and quality of maintenance replacement parts and will generously deploy them in preparation for hardware failures covered by maintenance contracts.

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  ISO 9001 Certification and ISO 27001 Certification We have implemented management systems for ISO 9001 and ISO 27001 across all departments to provide maintenance services, enhance customer satisfaction, and protect and effectively utilize various information assets of our clients. We are committed to establishing a higher quality service and product provision system, striving to improve customer satisfaction, and providing services that ensure safety and security with thorough information security measures.

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  Inspection and Maintenance Service Technology for EOSL Parts We are facing many technical and engineering challenges to supply EOSL parts without relying on manufacturers. We are committed to building high quality through technology and inheritance, handling precision electronic components, and establishing systems and facilities to ensure stable quality while accumulating knowledge.

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  Quality control of individual parts Memory, storage media, power units, and expansion cards incorporated into maintenance-targeted equipment are managed for part number information, version, and quality on an individual part basis. The quality of storage media that retains data is particularly important. Our company has customized and implemented inspection equipment for storage media to enhance the initial recovery rate from failures for long-term use.

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  The equipment information and maintenance registration information provided by customers for quotation requests are treated as confidential information. We check inventory not only by model and product name but also at the part number and model number level to allocate maintenance parts. The accuracy of the registration information supports a high initial recovery rate during failures.

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  Even during the pandemic, we handle meetings remotely. We also adjust to customize maintenance schemes and response flows for critical systems, which differ by system. We carefully address aspects such as the deployment of parts, the unit of delivery, access to and from the data center, and the reporting methods for maintenance work, building individual flows. This enhances the quality of our services and reduces the operational burden on the systems.

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  Establish a rich inventory of stock and generously equip spare parts in preparation for emergencies. A substantial stockpile enhances trust in maintenance services.

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  In preparation for future maintenance targets and consumption due to failures, we strive to receive the necessary quantities daily and focus on maintenance and inspection.

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  Based in a lab environment, we strive to improve the initial recovery rate from failures and expand the maintenance target equipment by conducting pre-rehearsals as verification tests for replacement procedures and hardware combinations in critical system maintenance.