Long-term maintenance service for NEC IT equipment (third-party maintenance)

basic information

Extension of System Usage Period Since we can provide extended maintenance support for all servers, storage, and network equipment beyond their End of Service Life (EOSL), we can ensure maintenance support for the entire IT infrastructure. This not only compresses maintenance costs but also allows for the planned long-term maintenance of legacy systems during infrastructure upgrades and cloud migration, thereby promoting digital transformation (DX). Cost Control By reviewing maintenance levels and content, we can simply achieve cost reductions. Based on past repair records, we can select the optimal maintenance level, allowing for the reallocation of the IT budget and cost compression, thus enabling budget re-planning.

Price range

Delivery Time

Applications/Examples of results

A track record of 100,000 units in Japan DataLive's EOSL extension maintenance service is adopted by over 2,000 companies and organizations nationwide in Japan, and has extensive experience in extending maintenance for NEC products. DataLive's EOSL extension maintenance service allows for continued use even after a failure, supporting the long-term operation of IT system infrastructure.

Detailed information

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  Quality and Quantity of Replacement Parts We have a procurement and production system that supports the EOSL maintenance business, maintaining the capability for sourcing and stockpiling EOSL parts, as well as quality inspection. We stock a sufficient quantity and quality of maintenance replacement parts to prepare for hardware failures covered under maintenance contracts, and we will deploy them generously.

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  ISO 9001 Certification and ISO 27001 Certification We have implemented management systems for ISO 9001 and ISO 27001 across all departments to provide maintenance services, enhance customer satisfaction, and protect and effectively utilize various information assets of our clients. We are committed to establishing a higher quality service and product provision system, striving to improve customer satisfaction, and providing safe and secure services with thorough information security.

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  Inspection and Maintenance Service Technology for EOSL Parts To supply EOSL parts without relying on manufacturers, we are facing many technical and engineering challenges. We are committed to building high quality through technology and inheritance, handling precision electronic components, and establishing systems and facilities to ensure stable quality while accumulating knowledge.

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  Quality control of individual parts Memory, storage media, power units, and expansion cards incorporated into maintenance-targeted equipment are managed for part number information, version, and quality on an individual part basis. The quality of storage media that retains data is particularly important. Our company has customized and introduced inspection equipment for storage media to enhance the recovery rate from failures during initial operation for long-term use.

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  The equipment information and maintenance registration information provided by customers for quotation requests are treated as confidential information. We check inventory not only by model and product name but also at the part number and model number level to allocate maintenance parts. The accuracy of the registration information supports a high initial recovery rate during failures.

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  Even during the pandemic, we handle meetings remotely. We will also adjust to customize maintenance schemes and response flows for critical systems, which vary by system. We provide detailed support for parts deployment methods, entry units, access to and from data centers, and reporting methods for maintenance work, building individual flows. This enhances the quality of our services and reduces the operational burden on systems.

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  Establish a rich inventory of stock and generously equip spare parts in preparation for emergencies. A plentiful supply enhances trust in maintenance services.

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  In preparation for future maintenance targets and consumption due to failures, we strive to receive the necessary quantities daily and focus on maintenance and inspection.

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  We have also equipped inspection facilities for network devices, and we will promptly conduct inspections for main unit replacements, as well as assess port status and deterioration.