Long-term maintenance service from a third party that is not bound by the manufacturer's maintenance expiration date for NetApp products.
Extended maintenance service for NetApp storage products reaching EOL/EOSL You can extend the maintenance for NetApp products (including Fujitsu OEM products) that are reaching EOL and EOSL (end of support). Extended maintenance service for NetApp storage products reaching EOA and EOL. Supporting long-term use of FAS series and others reaching EOA and EOL, with a track record of 1,800 companies nationwide and 90,000 units. Supply service for EOL disks is also available. Recommended for extending NetApp maintenance: ✓ NetApp's maintenance service is ending. ✓ System upgrades will not be completed in time for EOL or EOA. ✓ You want to review the maintenance costs of the existing system. ✓ You want to use NetApp products for as long as possible. ✓ You want to choose a domestic third-party maintenance vendor with high procurement capability and quality for replacement parts. ✓ You want to choose a domestic third-party maintenance vendor with extensive experience nationwide.
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basic information
Extension of System Usage Period Since we can provide extended maintenance support for all EOSL (End of Service Life) for servers, storage, and network equipment, we are able to offer maintenance support for the entire IT infrastructure. This not only compresses maintenance costs but also allows for the planned long-term maintenance of legacy systems during infrastructure upgrades and cloud migration periods, thereby promoting digital transformation (DX). Cost Control By reviewing maintenance levels and content, we can simply achieve cost reductions. Based on past repair records, we can select the optimal maintenance level and reorganize the IT budget, allowing for budget re-planning and cost compression.
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Applications/Examples of results
A track record of 90,000 units in Japan. Data Live's EOL extension maintenance service is adopted by over 1,800 companies and organizations nationwide, boasting extensive experience in extending maintenance for NetApp products. Data Live's EOL extension maintenance service allows continued use even after failures, supporting the long-term utilization of data infrastructure.
Detailed information
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Quality and Quantity of Replacement Parts We have a procurement and production system that supports the EOSL maintenance business, maintaining the ability to procure and stock EOSL parts and conduct quality inspections. We will stock a sufficient quantity and quality of maintenance replacement parts.
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ISO 9001 Certification ISO 27001 Certification We have implemented management systems for ISO 9001 and ISO 27001 across all departments to provide maintenance services, enhance customer satisfaction, and protect and effectively utilize various information assets of our customers. We are committed to establishing a system for providing higher quality services and products, striving to improve customer satisfaction, and delivering services that ensure safety and security with thorough information security measures.
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Inspection and Maintenance Service Technology for EOSL Parts We are facing many technical and engineering challenges to supply EOSL parts without relying on manufacturers. We are committed to building high quality through technology and inheritance, handling precision electronic components, and striving to supply with stable quality while accumulating knowledge.
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Quality control of individual parts Memory, storage media, power units, and expansion cards incorporated into maintenance-targeted equipment are managed for part number information, version, and quality on an individual part basis. The quality of storage media that retains data is particularly important. Our company has customized and implemented inspection equipment for storage media to enhance the initial recovery rate from failures for long-term use.
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The equipment information and maintenance registration information provided by customers for estimate requests are treated as confidential information. We inquire about inventory not only by model and product name but also at the part number and model number level to allocate maintenance parts. The accuracy of the registration information supports a high initial recovery rate during failures.
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Even during the pandemic, we handle meetings remotely. We will also adjust to customize maintenance schemes and response flows for each system in relation to the maintenance of critical systems. We carefully address details such as parts deployment methods, unit of delivery, access to and from the data center, and reporting methods for maintenance work, building individual flows. This enhances the quality of service and reduces the operational burden on the systems.
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Always ensure a stock of disks. Adjustments are made to match the storage sector length, and a rich inventory is maintained, with spare parts generously provided in preparation for failures. The abundant stock enhances trust in maintenance services.
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In preparation for future maintenance targets and consumption due to failures, we strive to receive the necessary quantities daily and focus on maintenance and inspection.
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Based in a lab environment, we conduct pre-rehearsals as verification tests for hardware combinations such as replacement procedures, HBAs (Host Bus Adapters), and SAN switches in critical system maintenance, striving to improve initial recovery rates from failures and expand the range of maintenance-targeted equipment.
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Company information
A Japanese third-party maintenance specialist provider supporting cost reduction and long-term operation of IT infrastructure. After the manufacturer's maintenance ends (EOL/EOSL), we stock 800,000 main units and parts domestically and ensure the reliable provision of extended maintenance services. Our services are adopted by 2,000 companies nationwide, including those in finance, telecommunications, and power.