[Case Study of Store Manager Introduction] APA Hotels Co., Ltd.

A case where email and groupware were integrated to focus on the core business of "customer service."

APA Group is engaged in comprehensive urban development, with a focus on hotel and condominium businesses. In response to the increase in headquarters operations due to the expansion of our locations, we began to consider whether we could address this not only through hiring more staff but also through efficiency and systems. We started researching the systems used in industries that operate multiple stores, such as retail and dining. It was during this research that we encountered "Tenbancho." We had already been working on improving operational efficiency through the introduction of IT tools like groupware, but for the field, the tools were scattered and not necessarily user-friendly. Therefore, we thought about consolidating the communication tools between the headquarters and hotels into our product, aiming to reconstruct an environment where the field can focus on the core business of customer service. [Case Study] ■ Implementation Partner: APA Hotel Co., Ltd. ■ Number of Locations - Total Hotels: 649 hotels (including directly managed, franchises, and overseas as of March 2020) *For more details, please refer to the PDF document or feel free to contact us.

Corporate information portal/groupwareOther information systemsIntegrated operation management