Full disclosure of 'Knowledge Utilization Techniques' to accelerate remote shifts in call centers.
Proposal for solutions to the challenges of "management" and "quality control."
In the transition to telework for call centers, challenges related to management, such as education and training, motivation management, as well as quality management issues stemming from shift work and escalation responses, often become barriers that make it difficult to implement such changes. At our company, we focus on these "management challenges" and "quality management challenges" and propose solutions from the perspective of knowledge utilization. *For more details, please refer to the PDF document or feel free to contact us.*
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In the transition to telework for call centers, challenges related to management, such as education and training, motivation management, as well as quality control issues stemming from shift work and escalation responses, often become barriers that make it difficult to implement such changes. At our company, we focus on these "management challenges" and "quality control challenges" and propose solutions from the perspective of knowledge utilization. *For more details, please refer to the PDF document or feel free to contact us.*
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For more details, please refer to the PDF document or feel free to contact us.
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Company information
Accelerate Technology was established in 2001 through Fujitsu's venture business system, and it provides solutions that empower the workplace with knowledge utilization technology, centered around the corporate knowledge utilization IT tool series "Accela," helping to expand and accelerate our customers' businesses.