Contributing to the efficiency of on-site support operations.
When remote equipment maintenance and troubleshooting are needed, is there any waiting time or travel loss? - Problems cannot be resolved without experienced personnel on-site. - Time and expenses are required for travel. - It is difficult to travel for business during the COVID-19 pandemic. These challenges can be addressed with "TAC Smart Remote Maintenance"! We contribute to the efficiency of on-site support operations. Immediate response to equipment technical support from outside the company without the need for on-site visits. Efficient and safe remote support can shorten response times.
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basic information
【Main Functions】 1. Conduct technical investigations and operations in real-time 2. Remote operation of equipment by experts 3. Record operations and leave an operation trace
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Applications/Examples of results
1) Remote maintenance and troubleshooting of in-house factory equipment 2) Remote maintenance and troubleshooting of installed equipment from equipment manufacturers 3) Remote operation of in-house environments (such as CAD systems) from home
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Company information
Tack has numerous achievements in global system solutions with 21 overseas companies and 18 domestic companies as part of the Ibiden Group. ■Technical expertise cultivated within the Ibiden Group The Ibiden Group engages in a diverse range of manufacturing, including electronics, ceramics, and building materials. Our company was separated and became independent from the information systems department of Ibiden Corporation, contributing to the systematization of information necessary for the operation of group companies in manufacturing, sales, and accounting. We leverage the business know-how in system integration developed through this experience to provide high-quality systems and solutions. ■Supporting customers' global expansion Utilizing the experience and technology gained from system implementation and global network construction in the Ibiden Group's worldwide expansion, we support the deployment of solutions on a global scale. Additionally, we continue to challenge ourselves to deploy the know-how acquired on-site as cloud services to achieve rapid problem-solving. ◆Solutions eligible for IT implementation subsidies