[Case Study of Problem Solving] Establishment of Repair and Maintenance Support Base
Our company can serve as a repair and maintenance support base for domestic and overseas manufacturers.
The background of the order is that they are selling industrial electronic equipment in Japan, but they do not have a repair and maintenance support base, so repairs are handled in their home country (overseas). Therefore, they are considering establishing a repair base in Japan. Our company can serve as a repair and maintenance support base for the manufacturer. We can act as the repair contact point and handle email and phone communications regarding delivery confirmations with customers. As a result, we have achieved a reduction in transportation costs and time to overseas locations, which has also shortened turnaround times and improved customer satisfaction. [Our Proposal] - We can serve as a repair and maintenance support base. - We can handle email and phone communications with customers regarding delivery confirmations. - We can build a production management (DB) system, allowing us to extract necessary data upon request (management can also be entrusted to us). - Management tasks include: [Production (Progress) Management, Quality Management, Parts Management, Process Management, Information Management] *For more details, please refer to the PDF document or feel free to contact us.
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【Repair Center Information】 - East Japan Repair Center: Toyocho, Koto-ku, Tokyo - West Japan Repair Center: Aramaki, Itami City, Hyogo Prefecture ★New locations were established in both East and West Japan in July 2023. 1. East Japan Repair Center: Shinozaki Location Work Area: Approximately 150 square meters (1st and 2nd floors used as storage) Work Contents: Environmental testing, functional (performance) inspection, quality control, kitting, rework, etc. Capacity: 100 to 10,000 units/month 2. West Japan Repair Center: Aramaki Location Total Floor Area: Approximately 1,000 square meters (warehouse + work area) Work Contents: Quality control, rework, assembly, kitting, etc. Capacity: 100 to 10,000 units/month We can undertake repair and maintenance tasks. We are flexible in accommodating requests beyond the above, so please feel free to consult with us.
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For more details, please refer to the PDF document or feel free to contact us.
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Our company provides services centered around repair and maintenance support for electronic devices in collaboration with manufacturers, including inspection, refurbishment, and kitting. Leveraging our experience in repairing information communication devices (such as mobile phones and tablets) for LG Electronics, we possess the know-how to manage the entire process from reception to shipment, ensuring reliable and accurate repair responses through quality control developed in manufacturer repairs. Additionally, we conduct comprehensive management using our in-house system, providing feedback on defects to contribute to better product development (quality improvement). We also have experience in material management and ordering operations, allowing us to respond flexibly to customer requests for inspection, preprocessing, and reuse. We are committed to transforming over 15 years of accumulated experience in mobile phone repair into know-how that we can deliver to our customers every day.