An evolving QA search system! Delivering suitable answers to each individual.
"BPUSS" is an internal inquiry efficiency system/cloud-based QA system that accumulates evaluations of QA and provides answers tailored to the user's skill level. Since it can provide answers that match the staff's skills, it can reduce the workload of supervisors. It can be utilized for cost reduction through decreased escalation time, knowledge sharing with other locations, and as a supportive function for training new employees and telework. 【Features】 ■ Provides answers tailored to the user's skill level ■ Utilizes QA evaluation data obtained from users to provide better answers ■ Allows verification of whether the QA is leading to problem resolution through various data analysis functions ■ The BPUSS algorithm extracts QAs that are not believed to lead to problem resolution, enabling QA inspection ★ You can view case study materials for this service from the "PDF Download" link below.
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basic information
【Other Features】 ■ Answers tailored to skill level ■ Evaluation function ■ Improved search results through evaluations ■ Increased accuracy with continued use ■ Easy-to-read graph display ■ Visualization of user usage status *For more details, please download the PDF or contact us.
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For more details, please download the PDF or contact us.
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Company information
Our business has been nurtured over 30 years at Dofine Co., Ltd. Starting with the call center business, we have pursued specialization and developed various businesses such as training and diagnosis, team dispatch, BPR outsourcing, and consulting.