We will share methods for attentive listening, empathy, and suggestions that align with the feelings of our customers.
We conduct preliminary interviews to understand the background, challenges, and goals of the implementation, and if necessary, we also carry out store visits. Based on this, we plan customer service training that will yield effective results. Additionally, due to the labor shortage, there are cases where on-the-job training (OJT) by store managers cannot be conducted. In such situations, we offer a school-style program that can quickly equip inexperienced new staff or staff whose sales abilities are a concern with practical skills in just 60 minutes, without affecting the shift schedule. Please feel free to contact us if you have any requests. [Customer Feedback from Those Who Attended Customer Service Training] ■ I’m really glad I was able to attend the basic seminar. ■ I want to ensure that the staff can effectively apply what they learned in the store. ■ It’s interactive, making it easy to utilize in actual stores. ■ This was my nth seminar, but there are changes in content each time, so it’s interesting. ■ I’m happy to have participated in a training session filled with the instructor's energy. *For more details, please download the PDF or contact us.
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【Examples of Customer Service Training Content】 ■ Customer service training to acquire the appropriate flow of listening, empathy, and proposals ■ Customer service training to learn how to build trust with customers ■ Intensive study program "60-minute CS Customer Service Role-Play Training" *For more details, please download the PDF or contact us.
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We provide training services for companies in retail and food service, as well as tenants in shopping malls. We will listen to your challenges and requests, and create a proposal for training and services. The proposal creation is free of charge, so we would be grateful if you could feel free to consult with us.