[Currently distributing case study materials for download] Providing answers tailored to each user's level based on their "skill level" according to their proficiency in the business!
"BPUSS" is an internal inquiry efficiency system/cloud-based QA system that accumulates evaluations of QA and provides answers tailored to the user's skill level. Since the level of proficiency in tasks varies among users, simply providing uniform answers cannot be considered an effective QA system. "BPUSS" assigns a "skill level" to each user and displays responses that match their level, contributing to problem-solving. *For more details, please download the PDF or contact us.*
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basic information
【Features】 ■ Provides answers tailored to the user's skill level ■ Utilizes evaluation data from user-generated QAs to offer better responses ■ Ability to confirm whether QAs are leading to problem-solving through various data analysis functions ■ The BPUSS algorithm extracts QAs that are not believed to be contributing to problem-solving for review ■ Answers suited to skill levels ■ Evaluation feature ■ Improved search results through evaluations ■ Continuous use enhances accuracy ■ Easy-to-read graph displays ■ Visualizes user engagement *For more details, please download the PDF or contact us.
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For more details, please download the PDF or contact us.
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![[BPUSS Case Study] How to Prevent Operational Strain in Responding to Inquiries?](https://image.mono.ipros.com/public/catalog/image/01/374/664754/IPROS71144423617648304630.jpeg?w=120&h=170)
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![[BPUSS Case Study] A System that Provides Answers Suited to Skills](https://image.mono.ipros.com/public/catalog/image/01/351/665220/IPROS66125356726160232731.jpeg?w=120&h=170)
![[Case Studies of Service Implementation] BPUSS / BPRescue](https://image.mono.ipros.com/public/catalog/image/01/4fe/682499/IPROS05163673197132702376.jpeg?w=120&h=170)
Company information
Our business has been nurtured over 30 years at Dofine Co., Ltd. Starting with the call center business, we have pursued specialization and developed various businesses such as training and diagnosis, team dispatch, BPR outsourcing, and consulting.