It is possible to analyze various data such as user login status, search counts, and resolution rates. You can properly verify the effects of implementing BPUSS.
"BPUSS" is an internal inquiry efficiency system/cloud-based QA system that accumulates evaluations of QA and provides answers suited to the user's skill level. While using "BPUSS," various data such as the number of searches and resolution rates can be analyzed. It is easy to continuously analyze whether the product is exceeding the expected effects. Our staff will propose countermeasures as needed. 【About Various Data Analysis of QA】 ■Easy-to-read Graph Display You can view various data such as user login status, number of searches, and resolution rates in graph form. ■Visualization of User Usage We will disclose data such as login status to your management users, allowing you to verify whether the implementation of BPUSS has been effective. *For more details, please download the PDF or contact us.
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basic information
【Features】 ■ Provides answers tailored to the user's skill level ■ Utilizes evaluation data from user-generated Q&A to offer better answers ■ Ability to verify whether Q&A leads to problem-solving through various data analysis functions ■ The BPUSS algorithm extracts Q&A that are not believed to contribute to problem-solving for review ■ Answers suited to skill levels ■ Evaluation feature ■ Better search results through evaluations ■ Improved accuracy with continued use ■ Easy-to-read graph displays ■ Visualization of user usage patterns *For more details, please download the PDF or contact us.
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Our business has been nurtured over 30 years at Dofine Co., Ltd. Starting with the call center business, we have pursued specialization and developed various businesses such as training and diagnosis, team dispatch, BPR outsourcing, and consulting.