[Currently distributing case study materials for download] Reporting concerns and supporting the selection of BPO scope! Case study of a medical manufacturer support desk.
We would like to introduce a case study of a major electronics manufacturer utilizing the business efficiency consulting service "BPRescue." The major electronics manufacturer (M) operated a support desk with fewer than 10 staff members. In response, we categorized and organized the inquiries based on multiple axes such as difficulty level and the presence of documentation. Furthermore, we utilized BPMN to visualize the key points to consider in executing BPO. We reported on the operational effects and concerns post-BPO and supported the selection of the BPO scope. 【Case Overview】 ■ Major Electronics Manufacturer (M) ■ Support Desk ■ Size: Fewer than 10 staff ★ You can view the case study materials for this service by downloading the PDF from the link below.
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Our business has been nurtured over 30 years at Dofine Co., Ltd. Starting with the call center business, we have pursued specialization and developed various businesses such as training and diagnosis, team dispatch, BPR outsourcing, and consulting.
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