Optimize responses according to skills! Introducing 'BPUSS'

[Currently distributing case study materials for download] Reduce escalation and knowledge workload! Provide answers tailored to skills for each question!

I would like to introduce the internal inquiry efficiency system 'BPUSS', which optimizes responses according to skills. By utilizing evaluation data from Q&A obtained from users, we provide better answers. We offer responses tailored to the user's skill level, and you can verify whether the Q&A is leading to problem-solving through various data analysis functions. Additionally, the BPUSS algorithm extracts Q&A that are believed not to be contributing to problem-solving, allowing for a review of the Q&A. 【Effects】 ■ Improved self-resolution rate for staff ■ Reduction in escalation and knowledge workload ■ Reduced operational burden on leaders ★ You can view case study materials for this service by downloading the PDF from the link below.

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