Efficiency Improvement System for Internal Inquiries 'BPUSS': Case Studies in the Food Industry
[Currently distributing case materials for download] Real-time sharing with other staff is possible! Strengthening support for remote work in inquiry desk operations!
We would like to introduce a case study from the food industry utilizing the internal inquiry efficiency system 'BPUSS'. Food Company (N) was operating an inquiry desk with a scale of over 20 staff members. By utilizing our product, even staff working from home could easily ask questions. By leveraging the question function of our product, the inquiries were directly accumulated as knowledge data, enabling real-time sharing with other staff members, and allowing the inquiry desk operations to be carried out without compromising the quality of user support that was a concern for remote work. 【Case Overview】 ■ Food Company (N) ■ Inquiry Desk Operations ■ Scale: Over 20 staff members ★ You can view the adoption case materials for this service by clicking on the "PDF Download" link below.
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Our business has been nurtured over 30 years at Dofine Co., Ltd. Starting with the call center business, we have pursued specialization and developed various businesses such as training and diagnosis, team dispatch, BPR outsourcing, and consulting.