[Currently distributing case study materials for download] Building QA knowledge with BPUSS! Introducing a case study on its use in supporting sales for a finance company.
We will introduce a case study from the financial industry utilizing the internal inquiry efficiency system 'BPUSS'. A major finance company (N) was conducting sales support operations with a scale of over 20 personnel. However, due to frequent personnel changes, knowledge sharing of expertise was not taking place, leading to an increase in inquiries from sales representatives and putting pressure on the support staff's workload. Therefore, by building QA knowledge with our product and disseminating it to the sales representatives, we worked on optimizing inquiry responses without waste. [Case Overview] ■ Major Finance Company (N) ■ Sales Support Operations ■ Scale: Over 20 personnel ★ You can view the adoption case materials for our service from the "PDF Download" link below.
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Our business has been nurtured over 30 years at Dofine Co., Ltd. Starting with the call center business, we have pursued specialization and developed various businesses such as training and diagnosis, team dispatch, BPR outsourcing, and consulting.