Establishment of an Online Face-to-Face Service Counter - Efforts to Promote Municipal DX and Improve Citizen Services -
The online consultation and TV window system "Tele-Mado" allows for online consultations, remote customer service, and TV window systems that can respond in a life-sized manner as if a person were right in front of you. It is compatible with on-premises, closed networks, internal LAN, VPN, and intranet. On this page, we will introduce some customer case studies where you have implemented it as an online face-to-face window. Please check the related links for more information.
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Q. What initiatives are you undertaking as part of municipal DX? Aiming to improve the productivity of administrative services, I belong to the "General Affairs Department, General Affairs Division, Administrative Management Section," where I am engaged in promoting administrative reform. We are pushing for reforms to achieve a more focused and efficient administration through the selection and concentration of projects. Recently, there has been a demand for promoting municipal DX, so we are working on increasing operational efficiency and enhancing the productivity of administrative services by using RPA (Robotic Process Automation) and AI-OCR (Optical Character Recognition using machine learning), which in turn improves convenience for citizens. (For more customer case studies, please check the related links.)
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This page features a case study of the online face-to-face service introduced by the Yūki City Hall in Ibaraki Prefecture. Please check the related links for more customer case studies.
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Company information
The Ginga System is a system integrator that provides "improvements to communication environments" and offers the following services: - Always-on connection system "Neighbor Office" - Video conferencing system and web conferencing "LoopGate" - Closed network and on-premises video conferencing and web conferencing "LoopGate" - Remote service desk system "Tele Window" - Total design of audio and visual systems "Conference Room Integration" - Hybrid conference system "Zoom Rooms, Google Meet Hardware, Microsoft Teams Rooms" - Google Workspace implementation support - FCE Prompt Gate We are utilized by many corporations and in various situations. - Years of service: 27 years - Number of companies implemented: Over 2,900 - Number of users: Over 200,000 - Government agencies "Video Phone Service Desk System": Over 700 units - Always-on connection (Neighbor Office): Over 300 companies