For KDDI Engineering! Introducing examples that contributed to the early stabilization of system operations.
We would like to introduce a case of providing support for the Program Management Office in conjunction with the renewal of the core system group. During the progress of the new core system renewal project, there was a lack of customer promotion structure. Furthermore, various issues became prominent, such as personalization, bias, dysfunction, schedule delays, and task inconsistencies, regarding the need for a unified approach to reporting and communication across management, cross-functional collaboration, and collaboration between business and IT. In response, our company successfully contributed to various operations through professionals skilled in knowledge utilization, by providing timely information to customer program owners and managing steering committees for each system. As a result, the promotion structure, inter-business collaboration, and collaboration between business and IT were enhanced and unified, leading to more impactful reporting and communication of important matters to management in a timely manner. [Case Overview (Partial)] ■ Client Industry: Telecommunications ■ Service Line: Consulting / Business Consulting *For more details, please refer to the PDF document or feel free to contact us.
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【Summary of Other Cases】 <Challenges Faced by the Customer> ■ Lack of customer promotion system ■ Issues such as personalization, bias, dysfunction, schedule delays, and uneven task distribution have become prominent regarding the sense of unity towards the management level, cross-functional communication, inter-department collaboration, and collaboration between business and IT. <Support Provided and Results> ■ Operation of Program Management Office ■ Operation of Command Center ■ Ensuring consistency in inter-department collaboration ■ Improvement in proficiency with the system *For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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Pactera Technology Japan is a member of the Pactera Group, which has numerous locations globally and provides digital consulting and technology services to clients. Leveraging a wealth of cutting-edge technology, we are strongly promoting the construction of systems that are organically combined with a hybrid application development framework for clients across various industries, including finance, manufacturing, and telecommunications. Currently, we are focusing our investments and enhancements in the Asia-Pacific region as a strategic area for the group, particularly in fields such as digital development, IoT solutions, and Fintech. Additionally, Pactera offers outsourced development services provided by professionals well-versed in the manufacturing industry, as well as various products and solutions aimed at improving the operations of those in the manufacturing sector.