[BPUSS Case] Unable to establish a support system for telework.

Introducing a case study from the food industry call center! Strengthening the support system through the implementation of a QA system!

A food industry company implemented a system to promote telework, but due to a lack of rules, various channels (phone, email, chat, etc.) were used for Q&A. Before telework, leaders were able to confirm and respond, but after telework, they could no longer do so, resulting in insufficient support for staff. Therefore, we strengthened the support system by reconstructing rules on BPMN and implementing a QA system. As a result, we were able to create a state where unclear points could be resolved immediately, leading to improved quality of customer response. You can find more details about the case in the materials, so please download and take a look. [Case Overview] ■Industry: Food ■Job Type: Call Center ■Business Content: Customer order contact point for mail-order exclusive food products *For more details, please refer to the PDF materials or feel free to contact us.

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