[BPUSS Case] The day ends with escalation response.

Introducing a case study from the back office of the telecommunications industry! Achieving a reduction in escalation time!

The office work of companies in the telecommunications industry was facing a problem where questions were concentrated on the leaders, leading to a rush of escalation responses, causing leaders to perform their duties outside of business hours. To address this, we implemented the QA system 'BPUSS.' Since it can provide optimal answers based on skills, the self-resolution rate of the staff has improved. As a result, escalation time has been reduced, allowing leaders to focus on their primary responsibilities. You can find more details about the case in the materials, so please feel free to download and review them. 【Case Overview】 ■Industry: Telecommunications ■Job Type: Back Office ■Business Content: Billing ・Office work for document aggregation services (from invoice aggregation to web information upload) *For more details, please refer to the PDF materials or feel free to contact us.

Workflow System