Introducing examples from the telecommunications industry's back office! Reducing Q&A time for leaders!
A telecommunications company was performing administrative tasks for invoice aggregation services. Although there was a QA managed in Excel, it was underutilized due to its difficulty of use and low update frequency. Therefore, they introduced 'BPUSS'. They scrutinized the QA based on resolution rates and usage frequency, allowing for appropriate QA updates. As a result of these measures, they were able to reduce the time spent on Q&A for leaders by increasing the utilization rate of the QA. You can find more details about the case in the materials, so please feel free to download and review them. 【Case Overview】 ■Industry: Telecommunications ■Job Type: Back Office ■Business Content - Administrative tasks for invoice aggregation services (from invoice aggregation to information web upload) *For more details, please refer to the PDF materials or feel free to contact us.
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【Summary of Other Cases】 ■Issue Details - There is a QA managed in Excel, but it is not being utilized due to its difficulty of use and low update frequency. ■Countermeasure Results - By examining the QA based on resolution rates and usage frequency, we can screen the QAs and update them appropriately. - Reduction in the time spent on Q&A for leaders due to increased QA utilization. *For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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Our business has been nurtured over 30 years at Dofine Co., Ltd. Starting with the call center business, we have pursued specialization and developed various businesses such as training and diagnosis, team dispatch, BPR outsourcing, and consulting.