What is the quality of Japanese hospitality? Introduction to an article contributed by veteran web manager Mr. H.
In the previous and the one before that, I expressed my views on the Japanese web industry, but this time I would like to point out the essential concept of "omotenashi," which is crucial for considering the quality of the web, based on my experiences, including its historical transitions. In the service industry, consumer manufacturing, and the web industry, it feels like there is a current trend of actively working on improving customer satisfaction and UX, which I find to be a very positive trend. There is no doubt that improving customer satisfaction and UX contributes to business, and I believe this common understanding has taken root in the web industry. [Overview] ■ What is "Japanese omotenashi" in the first place? ■ Disadvantages of trust-based transactions ■ A failure story from a certain enthusiast ■ Summarizing the changes of the times ■ What Spelldata thinks about customer satisfaction and customer delight ■ Author's profile *You can view the detailed content of the blog through the related links. For more information, please feel free to contact us.
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We have established and operate measurement and monitoring centers in five cities across the country (Sapporo, Niigata, Tokyo, Osaka, and Fukuoka). The measurement and monitoring systems in operation there are also used by major IT companies such as Google and Microsoft, as well as e-commerce sites and mobile companies like Verizon. We monitor the communication status of your web systems from various locations 24/7, analyze the data, optimize it, and support high-speed and stable web operations. We can detect communication failures and server issues, which have been occurring frequently lately, through measurements from across the country and immediately raise alerts. Additionally, we provide a web performance tuning service that ensures the display speed of websites, web applications, and mobile applications is completed within one second nationwide, achieving a 98% yield. Based on statistical quality control, we conduct data collection and analysis, and guarantee the achievement of displaying within one second through genuine performance tuning that addresses issues from the source code. Please feel free to contact us if you have any requests.