[E-ASPRO Case Study] Cosmetics and Health Food Manufacturer | Mail Order Business

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last updated：Apr 20, 2023

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Introducing a case study that achieved improved operational efficiency through the fulfillment of backyard functions!

We would like to introduce a case study of a cosmetics and health food manufacturer that has implemented "E-ASPRO" for their member-focused mail order business. The customer was unable to share information internally and with external contractors, leading to inflated system management costs. They were looking to flatten and streamline their operations. Thus, they adopted our product. By centralizing the management of necessary operations for the mail order business, they were able to significantly improve operational efficiency through data sharing and centralized data management within departments. [Reasons for Adoption] - Package-based implementation allows for short delivery times and low costs. - Fulfillment functions such as order management, inventory, shipping, sales, receivables, and call center integration can be implemented. - The system maintains scalability. - They were convinced by the extensive track record of integration with various e-commerce site systems. *For more details, please refer to the PDF document or feel free to contact us.

Related Link - https://www.e-shop.co.jp/ec/e-aspro/cases/cases-1.…

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【Case Summary】 <Objective> ■ We want to achieve information sharing between internal departments and external outsourced call centers, and realize data centralization. ■ We need a system that can flexibly respond to the ever-changing customer needs and management strategies. <Issues and Challenges> ■ Information sharing cannot be done between internal departments and external contractors. ■ We want to flatten and streamline operations. ■ System management costs are ballooning. <Solution and Improvement> ■ Information sharing is now possible between internal departments, external parties, and outsourced warehouses. ■ Dependency on individuals has been eliminated with a unified system. ■ Reduced burden of system maintenance and management. *For more details, please refer to the PDF document or feel free to contact us.