Municipal DX! Remote transformation of ward office counter services using "Tele Window".
The online consultation and TV window system "Tele Window" allows for online consultations, remote customer service, and TV window systems that respond in a life-sized manner as if a person were right in front of you. It is compatible with on-premises, closed networks, internal LANs, VPNs, and intranets. On this page, we will introduce some customer case studies where the TV window system has been implemented. Please check the related links for more information.
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Q. What is the background that led to the introduction of the television window system? It is to enhance the functions of the branch offices. In our city, there are branch offices in four out of the seven wards, but there are some services that are not handled at these offices. Citizens have expressed a desire for the branch offices to increase the range of services they offer, but there have been challenges such as staffing and system improvements. In response to these issues, we decided to start the television window system from the perspective of promoting digital transformation (DX) after discussions with the relevant departments aimed at improvement. Q. How would you evaluate the tele-window during the demonstration experiment? Well, the feedback has been positive. People have a good image of being able to use it. We can view documents together on the screen, and the clarity is very good. We are also trying out various options like document cameras and headsets. With a dedicated button, citizens can easily switch the screen, and we are particularly satisfied with the operation and quality aspects.
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Applications/Examples of results
<Examples of Utilizing Tele-Windows> Government Agencies With a system that allows online consultations at community centers and public facilities, procedures that previously required a visit to the main office can be completed without the need to travel there, thereby improving the level of public services. Furthermore, as digitalization progresses in the future, there may be individuals who struggle with online procedures and do not know how to navigate them, or those who are digitally savvy but do not understand the specialized terminology unique to government agencies, leading to confusion about what steps to take. In such cases, it will be possible to provide explanations on how to fill out documents and even assist residents by writing on their behalf while confirming details with them. Additionally, there are various examples of utilization in hotels, inns, travel agencies, and condominium management, among others.
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Company information
The Ginga System is a system integrator that provides "improvements to communication environments" and offers the following services: - Always-on connection system "Neighbor Office" - Video conferencing system and web conferencing "LoopGate" - Closed network and on-premises video conferencing and web conferencing "LoopGate" - Remote service desk system "Tele Window" - Total design of audio and visual systems "Conference Room Integration" - Hybrid conference system "Zoom Rooms, Google Meet Hardware, Microsoft Teams Rooms" - Google Workspace implementation support - FCE Prompt Gate We are utilized by many corporations and in various situations. - Years of service: 27 years - Number of companies implemented: Over 2,900 - Number of users: Over 200,000 - Government agencies "Video Phone Service Desk System": Over 700 units - Always-on connection (Neighbor Office): Over 300 companies