Case study of curtain and wallpaper manufacturer. Streamlined operations by digitizing sample order requests.
【Target Products】 Curtains and interior materials (Number of product items: tens of thousands) 【Target Customers】 Distributors and direct sales customers: thousands of stores 【Target Samples】 Number of sample items: tens of thousands 【Background for Implementation】 The target products consist of a wide variety of items, including curtains and interior materials, totaling tens of thousands, and many samples are provided daily to distributors and direct sales customers (thousands of stores). Traditionally, the process of requesting these samples was done manually via phone or fax, which was a time-consuming and cumbersome process for both sales representatives and customers. Additionally, there was a need to transcribe order data into the core system, leading to challenges in both the accuracy and speed of information. Given this background, there was a demand in the sales field for a system that would allow real-time sample requests via the web from locations outside the office, making it urgent to implement a system that simplifies sample ordering and streamlines the entire process from order to delivery.
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basic information
**Main Customization Items** 1. Order Functionality for Products and Samples In addition to products, we also support orders for samples. When a sample order is placed, an automatic email is sent to the responsible sales representative, who can choose between "Bringing the Sample" or "Delivery Instructions" from their smartphone. This system enables immediate response on-site. 2. Direct Shipping to Construction Sites Customization allows specifying the address of the construction site as the delivery destination at the time of order. This enables smooth logistics support even for products that require on-site delivery. 3. Flexible Support for Various Sales Formats For interior materials such as wallpaper, we accommodate sales formats unique to the products, such as "bulk sales" or "single-item sales." This allows for order processing that meets the detailed needs of customers. 4. Product Lot Specification Function We have implemented a feature that allows reordering by specifying previously purchased lots for products where subtle color differences may occur between lots. This meets the demands of sites where quality and color consistency are prioritized.
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Applications/Examples of results
Traditionally, the order processing from clients, which was conducted via phone and fax, has been transitioned to the web, establishing a system that allows for seamless processing from order to delivery through data integration with the core system.
Detailed information
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Conceptual diagram of the WEB order system
Company information
Conifa Co., Ltd. develops its business based on a consistent service system that encompasses everything from planning and building business systems to operational management. We operate three businesses: "ASP/SaaS business," "Software Contract Development business," and "E-commerce business." Leveraging our extensive track record and high technical capabilities, we support our customers in improving operational efficiency and promoting digital transformation (DX). The implementation of systems is not the goal; we have a robust support system in place to ensure that our customers can continue to use our services with peace of mind after implementation. If you have any inquiries or requests, please feel free to contact us.