Practicing 'residential pathways' with unwavering sincerity! What customers want to know are the genuine opinions and case studies from experienced individuals.
We would like to introduce a case study of customer service practices at Shinwa Construction Co., Ltd. The company has actively promoted relationship strengthening, including enhancing after-sales service and homeowner meetings, to turn homeowners into lifelong customers. It can be said that they are already implementing a high-level "After-Sales and Inside Sales System." To further evolve this, they are developing a new system to establish connections between homeowners and new customers, and preparations for operation are underway, with significant results expected. [Case Overview] - Implementation of the After-Sales and Inside Sales System - Contracts signed with several homeowners for the program, set to launch soon - Customers want to hear the honest opinions and experiences of those who have been through it - Active utilization by homeowners is expected to serve as a significant leverage in sales strategy *For more details, please refer to the PDF document or feel free to contact us.
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At Nichiryo Planning Co., Ltd., we solve various challenges faced by construction companies and builders with abundant know-how and resources based on a customer satisfaction (CS) oriented business philosophy. We offer three support contents tailored to various issues related to management, sales, design, and construction for construction companies, which can be utilized according to the situation. 1. Support through the Housing Industry School This is a housing business study group for local construction companies and builders that prioritize customer satisfaction (CS). Construction companies and builders focused on local communities across the country become members, gather, deepen their learning, and apply it to their own practices. The latest business information is available at the Housing Industry School. 2. Support through training and courses We offer various individual training sessions and courses aimed at managers and practical staff. 3. Support through consulting Consultants are available in each department to assist with problem-solving. We also accept inquiries related to business. Please feel free to consult us about any concerns or challenges you may have (free of charge). Additionally, we welcome questions and requests for materials.
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