Capturing the trends and advancing new challenges! A case of "pre-ordering based on completed drawings."
We would like to introduce a case study of customer service practices at Hatano Construction Co., Ltd. The company faced challenges with a lack of supervisors and a high volume of work, which sometimes caused inconvenience to customers and led to issues with remaining construction after handover. By promoting "pre-ordering based on completed documents," the workflow became smoother, resulting in noticeable improvements in operations. This also increased work efficiency for craftsmen and subcontractors, and it was realized that there were no troubles after handover, which contributed to customer satisfaction. [Case Overview] ■ Challenges - Improvement of employee operations - Inability to achieve zero remaining construction at handover, leading to customer dissatisfaction ■ Results - Finalizing drawings and specifications before construction led to better execution - Teamwork among sales, design, and construction departments, as well as customer service, improved more than ever before *For more details, please refer to the PDF materials or feel free to contact us.
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At Nichiryo Planning Co., Ltd., we solve various challenges faced by construction companies and builders with abundant know-how and resources based on a customer satisfaction (CS) oriented business philosophy. We offer three support contents tailored to various issues related to management, sales, design, and construction for construction companies, which can be utilized according to the situation. 1. Support through the Housing Industry School This is a housing business study group for local construction companies and builders that prioritize customer satisfaction (CS). Construction companies and builders focused on local communities across the country become members, gather, deepen their learning, and apply it to their own practices. The latest business information is available at the Housing Industry School. 2. Support through training and courses We offer various individual training sessions and courses aimed at managers and practical staff. 3. Support through consulting Consultants are available in each department to assist with problem-solving. We also accept inquiries related to business. Please feel free to consult us about any concerns or challenges you may have (free of charge). Additionally, we welcome questions and requests for materials.
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